AWS is seeking a Customer Solutions Manager (CSM) Leader to help customers realize sustained business value by accelerating customers' innovation and transformation journey. The successful candidate will build and develop a team that works with our advanced cloud adoption customers to help them design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions, leveraging AWS Services including analytics, AI/ML and Kubernetes, that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry-leading solutions. As a CSM, you are a thought leader with a strategic, insurgent business mindset. You use your technical acumen, enterprise transformation experience, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.
As a leader, you and your team will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span tech teams, executives, and business units.
At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM leader, you have a business outcome mindset, broad technical background, and are a driven problem-solver. You use data to make decisions, express yourself thoughtfully, and are passionate about delivering Earth’s most customer-centric experiences.


Key job responsibilities
The successful candidate will:
Hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources
Orchestrate a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS account team
Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and enablement
Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
Develop and utilize strong writing skills to partner with stakeholders and develop customer and business plans, and develop the team's writing skills
Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
Be a thought leader across Amazon organizations to knowledge

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.