This role reports to the Manager of Learning and Development and conducts training/development needs analysis and assessment and development and implements specific training and development programs and initiatives to meet assessed needs.  

Position Responsibilities:

Engage and collaborate with the different functions to discuss training initiatives to align objectives, address needs, and ensure effective program outcomesPerform the full business partnering and consultation cycle - needs assessment, analysis, provide learning solutions, monitor and evaluate results and impactProvide high-quality, comprehensive and professional L&D advice, support service to assist in developing workforce capabilityHandle small-scale projects and programs and function-wide initiatives, ensuring timely delivery and adherence to objectivesSupport organization-wide scale programs in the organizationPerform vendor management for courses necessary in the development of the program and be creative to maximize the use of the L&D budgetUtilize L&D best practice to find ways to improve our L&D approaches and to keep up to date with emerging L&D trendsFacilitate training sessions, workshops, and seminars both in-person and virtually

Required Qualifications:

University graduate of any business-related courseMust have at least 3-4 years’ experience in Learning and Development/OD/Talent and or related fields combined1-2 years relevant work experience in managing and executing programsExperience in using Learning Management System and Learning Experience PlatformsExperience in process improvement and project managementExperience in eLearning instructional design is a plus

Preferred Qualifications:

Strong Program Design, Delivery and EvaluationExcellent presentation and facilitation skillsProject Management skillsAbility to proactively respond to situationsExcellent analytical and problem-solving skillsIntermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must).Proficient in MS Office suite including Outlook, Word, Power Point, and Project.Ability to work in an ambiguous environment and adapt to change while managing time and workload with aggressive timelines.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid