Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

This role is primarily responsible for translating learning needs into high quality, best-in-class program design and learning content and working with key stakeholders in advising on training needs, best practices, system capabilities, assignments, and roll out strategy. It will also provide Learning Management System (LMS) administration, technical support, and reporting of learning programs.

The Learning Designer will work collaboratively, in partnership with the Learning Advisor and Team Lead, to build engaging, best-in-class learning content.Conceptualize and Creates system training including interactive, animated videos that teach users in short learning intervals.Leverages knowledge from adult learning theories, design guidelines, and technical knowledge to create visually appealing and engaging trainings.Can provide direction and advice on which training materials and modalities best fit the project’s learning needs.Has the ability to translate Subject Matter Expert knowledge and vision into on-demand learning that engages the learner and keeps them coming back.Researches and stays on top of learning industry design best practices.Build surveys, assessments, and evaluation tools for learning activities and evaluate learner feedback, leveraging it to improve learning design and delivery.Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns.Create and update SOP/DTP of current and new processes.Perform complex tasks in compliance with service level agreement, process, policies, procedures, and SOX & internal controls.Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.Develop and prepare reports, analyses, and presentations for periodic and ad hoc requirements.Lead and support key projects, audit reviews, activities, and documentation.Provide guidance and technical expertise to junior members of the team in completing projects and performing activities.

QualificationsCandidates must be open for the Midshift schedule (2 pm to 11 pm).Candidates must be open for a hybrid setup - 2x a week RTO (AECOM's Freedom to Grow Initiative).Using WorkDay is advantageous but preferred.5+ years of working experience with Instructional Design best practices and a proven track record of building video-based training content using Captivate, Storyline, Rise, and/or Adobe InDesign or other graphic design software.Ability to write effective copy, instructional text, and audio scripts/video scripts.Understands LMS functionality with the ability to troubleshoot and resolve SCORM technical issuesComfortable working in a very fast-paced environmentPreferred HTML or digital design and development experience.Ability to learn new systems and technical skills quicklyProficient knowledge of adult learning theories and training methodologiesProcess management and improvement skillsProficiency in Microsoft Office applications (Word/Excel/PowerPoint/Outlook)Experience in the use of Workday would be an advantageAdvanced working knowledge and understanding of HR Operations standards and procedures.Advanced proficiency in MS Office tools

Additional InformationAbility to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. (Analytical Thinking)Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task and ability to support direct reports to achieve desired performance and output (Coaching)Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)Ability to actively identify new areas for learning and opportunities to improve processes, tools, and mindset (Continuous improvement)Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. (Results Oriented)Ability to maintain good customer relationship and initiate ways to improve customer experience (Customer Service)Ability to clearly define objectives and set targets for the team consistent with and compliant with service delivery agreements, key performance indicators, and policies. (Planning and Organizing)

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

 

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.