Recruitment/Posting Title Senior Leave Administration Specialist Job Category Staff & Executive - Administrative & Support Department UHR- OneSource Service Center Overview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.

For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent. Posting Summary Rutgers, The State University of New Jersey, is seeking a Senior Leave Administration Functional Specialist within the OneSource Faculty and Staff Service Center. This position is responsible for consistently delivering best in class OneSource Leave Administration related transaction services to support Rutgers. This position’s prime responsibility is to deploy specialized, in-depth knowledge to resolve faculty, staff and retiree inquiries related to Leave Administration; lead and oversee all Leave Administration related transactions coming into the OneSource and serve in a group lead capacity and escalation point for a team of Leave Administration Functional Specialists.

Among the key duties of this position are the following: Ensures all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers. Identifies and incorporates leading practices and innovative approaches and tools for service delivery into OneSource operations. Supports the development of OneSource policies and procedures, ensuring that they promote leading practices and comply with relevant laws and regulations. Supports adoption of OneSource knowledge management and self-service capabilities. Supports the Manager to optimize Leave Administration service delivery. Provides prompt assistance to customers for complex Leave Administration transactions while appropriately tracking and documenting inquires within the OneSource case management system. Serves as a transactional subject matter resource for the Leave Administration team; escalation point and approver for Leave Administration Functional Specialists. Serves as an escalation point for Initiating and resolving staff leaves, managing employee return from leave through coordination with Departments and HR, and managing disabilities and any family related leaves. Monitors inquiry volume, cycle times and other operational metrics for Leave Administration to inform call center resourcing plans and provides reports to OneSource leaders. Informs updates of OneSource’s knowledge management solution to ensure latest information is included from a Leave Administration perspective. Identifies process improvement opportunities across end-to-end OneSource Leave Administration processes, and supports process and technology driven business process reengineering initiatives. Ensures Leave Administration transactional services are being delivered in a consistent and efficient manner. Collaborates and liaises with Leave Administration Specialists, HCM Specialists and Customer Service Representatives to increase issue resolution efficiencies within the OneSource; serves as the approver for sensitive transactions. Supports recruiting, training, and employee development activities to support the OneSource call center. Creates, fosters and maintains a collaborative, innovative and customer-focused team culture. Supports employee engagement and development initiatives for OneSource employees to enhance job satisfaction and morale. Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement FLSA Nonexempt Grade 04 Position Salary $60,028 Annual Minimum Salary 60028.00 Annual Mid Range Salary 75982.00 Annual Maximum Salary 91936.00 Standard Hours 37.50 Union Description Administrators Confidential Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.



Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP