Our organization is seeking a highly skilled and experienced Senior Business Analyst with a strong background in Learning Management Systems—specifically SumTotal, ComplianceWire, and LearnShare LMS platforms. This role will be technical hands-on, collaborating with various global business functions to understand their training and development needs, and translating those requirements into effective LMS solutions. As the Senior Business Analyst, you will play a key role in optimizing and enhancing our LMS platforms to ensure they meet our evolving learning and development objectives. This is a technical, hands-on role as well as executing on the develop, analyze and execute on global LMS initiatives and roadmaps. **Essential Functions of the job:** **LMS Implementation & Configuration** + Serve as the subject matter expert (SME) and lead for SumTotal LMS , LearnShare and ComplianceWire LMS implementations, upgrades, and configuration changes. + Oversee system setup, user access, security, and system workflows to ensure efficiency and scalability. **Business Analysis & Requirements Gathering** + Collaborate with global business functions—to gather detailed LMS requirements. + Conduct needs assessments, gap analyses, and feasibility studies to recommend optimal configurations and enhancements. **Solution Design & Documentation** + Translate business requirements into functional specifications and technical design documents. + Partner with other technical functions as needed such as data analytics, infosec or infrastructure team to deliver on LMS requests, projects and initiatives. + Build reports, dashboards, queries and data extracts as requested by key business users **System Administration & Troubleshooting** + Provide advanced troubleshooting support, resolve system-related issues, and work closely with vendor support to address escalations. + Manage ongoing system maintenance, including user provisioning, reporting configuration, and data integrity checks. + Ensures high level of customer service **Project Management & Stakeholder Communication** + Plan and manage LMS-related projects and enhancements from inception to delivery, including scope, timeline, and resource allocation. + Execute project tasks to ensure tasks and/or workstreams within the larger project is completed in a timely manner + Communicate effectively with cross-functional teams, stakeholders, and executive leadership on project status, risks, and progress. **Training & User Adoption** + Design and deliver training and support materials for LMS users, administrators, and internal teams, driving adoption and adherence to best practices. + Champion a culture of continuous learning and advocate for new features and functionality to enhance the user experience. **Compliance & Best Practices** + Ensure the LMS meets regulatory and organizational compliance requirements, including data protection and accessibility standards. + Stay current on LMS industry trends, emerging technologies, and best practices, sharing insights with the broader organization. **Supervisory Responsibilities:** + Vendors or contractors **Education, Required Experience:** + Bachelor’s degree in information technology or related field/experiences + 4+ years hands on experience with system administrator of Learnshare and/or ComplianceWire + Experience as a business analyst + Resourceful, quick learner of other software programs and tools + Keen attention to detail and quality of work product and service + Demonstrated ability to set priorities, meet deadlines, exercise sound judgment, and multi-task in a fast-paced environment + Proven experience in troubleshooting, working with vendors on escalated issues **Travel:** 10% **Competencies:** **Ethics** - Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. **Planning/Organizing** - Prioritizes and plans work activities; Uses time efficiently. Completes administrative tasks correctly and on time. Follows instructions and responds to management direction. **Communication** - Listens and gets clarification; Responds well to questions; Speaks clearly and persuasively in positive or negative situations. Writes clearly and informatively. Able to read and interpret written information. **Teamwork** - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Contributes to building a positive team spirit; Shares expertise with others. **Adaptability** – Able to adapt to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events. **Technical Skills** - Assesses own strengths and development areas; Pursues training and opportunities for growth; Strives to continuously build knowledge and skills; Shares expertise with others. **Dependability** - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. **Quality** - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. **Analytical** - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data. **Problem Solving** - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. **Project Management** - Communicates changes and progress; Completes projects on time and budget. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.