Overview An immediate, full-time year-round opening is available at Boyne Mountain Resort for a Senior Lodging Operations Manager. The Operations Manager is responsible for overseeing the daily operations within the Lodging division supporting the Front Office and Housekeeping Team Members and Leaders at Boyne Mountain Resort. This position will support day-to-day operational procedures within the Lodging department encompassing total guest satisfaction across the resort. This position is also an ambassador for the resort’s brand and lodging initiatives, provides leadership and strategic planning to all departments in support of our service culture, maximizing operational efficiency and guest satisfaction. The Operations Manager reports to the Vice President of Lodging and also works very closely with our Maintenance Department, Owner Services Team and various home owners associations, vacation rental owners and other Senior Leaders and stake holders. The Senior Lodging Operations Manager will be responsible for driving KPI targets within the Lodging Division to deliver an excellent guest experience, and is required to manage between profitability and guest satisfaction measures. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more. Responsibilities As the Senior Lodging Operations Manager, your typical job functions include but are not limited to: Overseeing the operational functions of key lodging departments, as per the Organizational chart. Reporting to the Vice President of Lodging at Boyne Mountain Resort. Holding regular briefings and meetings with assigned Lodging department Managers and Team Members. Responsible for Daily, Weekly, and Monthly operational reports as assigned by the Reporting Manager. Ensuring full compliance to lodging operating controls, SOP’s, Quality Assurance Audits, policies, procedures and service standards for assigned areas of responsibility. Handling guest complaints and overseeing the service recovery process. Achieving annual Lodging Operating Budgets and participating in Capital Budget Improvement initiatives. Managing on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded. Delivering lodging budget goals and setting other short- and long-term strategic goals for the lodging division. Developing improvement actions, carrying out costs savings. Implementing impactful business strategies based on financial data and trends. Closely monitoring Key Performance Indicators (KPIs), Net Promotor Score (NPS), Revenue, Labor Reports, ADR, RevPAR, pace on a daily basis and making decisions in conjunction with the Director of Lodging. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services. Coordinating with hotel operations leaders for the execution of all activities and functions. Overseeing and managing assigned lodging departments and working closely with hotel department heads on a daily basis. Managing and developing Lodging leaders and Team Members to ensure career progression and development. Be accountable for responsibilities of department heads and taking ownership of all guest and owner complaints. Providing effective Servant Leadership to lodging team members. Responding to audits to ensure continual improvement is achieved. Handling corporate clients and participating in new client acquisition along with the sales team whenever required. Ensuring compliance with all federal, state and local laws and regulations, including Occupational Health & Safety Act, fire regulations and other legal requirements. Qualifications You achieved a Bachelor’s degree or equivalent; have a minimum of 10 years of progressively responsible experience in the resort/hospitality industry; or equivalent combination of education and experience. You are a Servant Leader. You can build and maintain a close-knit team. You have interest in not only serving customers with excellence, you know the value of looking out for the best interests of your team members and can help maintain a fun work environment. You are flexible and always willing to learn more. You understand the demands of exceeding customer needs and can work nights, weekends and holidays when needed. You are approachable and hospitable. You communicate in a clear and friendly manner, and have a passion for Boyne's products and services. You have strong computer skills, analytical abilities, and understanding of Profit & Loss statements and other financial measures and reports