The Opportunity

The Senior Machine Learning Engineer will be part of the U.S. Advanced Analytics team, responsible for packaging models, automating workflows, and operationalizing analytics solutions to generate business value for the insurance division of JH/Manulife. This role will contribute to designing, recommending, and implementing platforms, infrastructure, and standard methodologies in MLOps/LLMOps to support data scientists. The position involves close collaboration with multi-functional teams, including Underwriting, Pricing, IT, Data Office, Operations, Sales, and Distribution. The ideal candidate will be an expert programmer with a strong understanding of data science, data engineering, application development, software engineering, and DevOps/MLOps. 

Responsibilities

Collaborate with data scientists and data engineers to design and implement scalable and efficient machine learning pipelines.Evaluate and optimize machine learning models for performance and scalability.Deploy machine learning models into production and monitor their performance.Manage data science infrastructure to streamline model development and deployment.Support developing and deploying high-quality Generative AI technologies, such as prompt engineering, RAG applications, and fine-tuning LLM models, using Azure infrastructure and capabilities like Azure AI Studio.Propose appropriate tools (languages, libraries, frameworks) for implementing projects.Work closely with infrastructure architects to design scalable and efficient solutions.Collaborate with multi-functional teams to integrate machine learning models into existing systems and processes.Stay updated with the latest advancements in machine learning, MLOps, and LLMOps techniques, and contribute to continuously improving our machine learning capabilities.Develop strong partnerships with data science teams, data offices, and IT partners to foster collaboration.Mentor associates and peers on MLOps standard methodologies.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Advanced degree in Data Science, Computer Science, Engineering, Physics, Statistics, or Math.Minimum of 5 years of combined experience in roles such as ML engineer, DevOps engineer, system architect, or data scientist in Big Data ecosystems or distributed/public cloud platforms.At least 3 years of hands-on experience with the Azure tech stack, including Databricks, MLFlow, Azure AI Studio, Langchain, and vector stores. Experience with Azure OpenAI and open-source models like Llama.Experience in operationalizing code through DevOps pipelines, including git, Jenkins, and code scanning.Proficiency in building and deploying machine learning models as REST-based APIs using frameworks like Flask.Strong programming skills in Python.Advanced SQL knowledge and experience with relational databases.Expertise in cloud infrastructure and technologies, including Cloud Computing, Linux OS, Docker, Kubernetes, and databases (RDBMS and NoSQL).Experience in building ETL pipelines for feature engineering on large-scale datasets using Spark.Familiarity with Large Language Models (LLMs) such as GPT-3 or BERT.Ability to deliver high-quality and pragmatic solutions under urgency.Familiarity with agile product delivery in an enterprise environment.Solid understanding of machine learning algorithms, statistical modeling, and data analysis techniques.Experience working in the insurance industry, ideally related to underwriting and product development

What can we offer you?

A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.Boundless opportunity: We create opportunities to learn and grow at every stage of your career.Continuous innovation: We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion:  We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

#LI-Hybrid

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$104,860.00 USD - $194,740.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)