**The Opportunity** We are seeking a motivated Senior Machine Learning Engineer to join our Global Advanced Customer Analytics team at Manulife/John Hancock. As part of our Customer Experience (CX), Contact Center, Digital & Personalization initiatives, you will be responsible for developing and implementing robust analytical solutions to identify actionable insights using multi signal datasets enabling us to enhance our products and services to meet business needs effectively as per roadmap. **Responsibilities** + Develop feature engineering components to source and acquire structured and unstructured data to support modeling efforts. Strong emphasis on data modeling techniques during feature engineering and system design + Collaborate with Data Engineers and IT Domain Experts to understand source data and formulate hypotheses and insights prior to model design , using multi signal data sources. + Develop and deploy machine learning models, to solve business problems using variety of algorithms and techniques like LLM , Generative AI & RAG; using Azure and Databricks platforms + Work closely with partners to gather requirements and implement solutions that meet their needs + Embrace best practices, processes related to MLOps , Coding standard methodologies for the broader data science and engineering teams. + Experience in optimizing model accuracy and runtime performance using techniques such as model compression and parallelization + Mentor and provide guidance to junior team members, fostering a culture of continuous learning and improvement + Stay up to date with industry trends and advancements in Machine Learning, Generative AI, Prompt engineering, Cloud and related technologies **What motivates you?** + You obsess about customers, listen, engage and act for their benefit. + You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. + You thrive in teams and enjoy getting things done together. + You take ownership and build solutions, focusing on what matters. + You do what is right, work with integrity and speak up. + You share your humanity, helping us build a diverse and inclusive work environment for everyone. **What we are looking for** + An advanced degree in Machine learning, Data Science, Computer Science, Engineering, or Statistics + Minimum of 5 years of experience solving high-impact business problems using Machine learning & Data science + Proven experience as a Data/ML Engineer, with a strong focus on machine learning, generative AI, prompt engineering, and RAG applications. + Hands-on experience with Azure tech stack, including Azure cognitive search, Langchain, Vector stores. Experience in Azure OpenAI and open-source models like Llama, is a bonus + Strong partner management, ability to translate sophisticated technical topics into business language, presentation skills, and an ability to balance a sense of urgency with shipping high-quality and pragmatic solutions. + Strong software development skills with proficiency in Python and advanced working SQL knowledge, preferably using the Azure stack and experience with Azure ML, Databricks, Azure Data Factory. + Experience in productionizing code through the DevOps pipeline (git, Jenkins pipeline, code scan). + Solid understanding of machine learning algorithms, statistical modeling, and data analysis techniques. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Tentang Manulife dan John Hancock** Manulife Financial Corporation adalah penyedia layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Untuk mempelajari lebih lanjut tentang kami, kunjungi https://www.manulife.co.id . **Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja** Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku. Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja. Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku. Untuk meminta akomodasi yang wajar dalam proses lamaran kerja, silakan hubungi recruitment@manulife.com . **Primary Location** Toronto, Ontario **Working Arrangement** Kombinasi **Salary range is expected to be between** $94,220.00 CAD - $174,980.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.