Seasoned Senior Software support engineer. Handles most complex cases and takes a leading role in the execution and improvement of local maintenance and support. When applicable, take part in escalation meetings with customers. The Senior Software support engineer is responsible for defect fixing, building knowledge of our business, and considered a SME for certain areas of our products to assist regional teams and end customers. Engineer has to be familiar with the entire software development lifecycle. Engineer has to be familiar with the entire Defect fixing lifecycle and working with multiple stakeholders like customers, partners, product development team etc. Our culture encourages not only knowledge building and best practice sharing, but also gives the opportunity to provide feedback for continuous improvement.