8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be! 

Are you an innovator that wants to learn Product Management at CarMax?

As a Senior Associate Product Manager, you will learn from our existing Product Teams and gain hands on experience driving product discovery and delivery activities. In addition to mentorship, guidance and developmental focus from Senior Product Managers and Product Directors, Senior Associate Product Managers will complete CarMax PREP (Product Education Program) - a tailored learning agenda designed to provide you the skillset necessary to be successful in a Senior Product Manager role after completion. Your work will put customer needs at the heart of our process, and make the car buying and selling experience better. Thinking cross functionally, you’ll work with your design, engineering, and data science partners to create products that allow customers to buy the vehicle they want in a way that’s right for them. Innovation is at the heart of CarMax’s strategy, and in this role, you are too.

About CarMax PREP

Senior Associate Product Managers participate in the CarMax Product Education Program (PREP) to ensure they have the functional expertise to be successful as a Senior Product ManagerPREP focuses on building and demonstrating relevant skills, such as customer discovery, stakeholder management, and product analytics.PREP participants will have the opportunity to shadow existing Product Teams to see first-hand how successful teams operate

What you will do – Essential responsibilities

Discovers and develops products and services that transform the car shopping, buying and owning experience for our customers and drives business valueLead ongoing, immersive customer discovery to understand behaviors, motivations, problems and opportunities across the customer journeyDevelop hypotheses and rapidly iterate on prototypes to validate the right solutionsAssess the feasibility of solutions, prioritize opportunities, and work with a cross-functional, technically-oriented team to develop and scale unique solutions to complex problemsSet direction and goals based on quantitative data, qualitative insights, and strong business acumen, in collaboration with business leaders and stakeholdersStay on top of industry trends and best practices to continuously improve what we do and ensure a great customer experience

Improve customer experience with every interaction

Drawing on data, you’ll bring new insights to the development of products that offer a well-rounded customer experience. Your forward-thinking and strategic approach will be matched by an urge to drive rapid product delivery and make a real impact on the business. To do this, you must be able to inspire and lead others, partnering cross-functionally to scale the experiences we build in-store or online.

Desired Traits

Passionate about leveraging technology to power the customer experienceAble to motivate and inspire team members, peers and stakeholdersAnalytical; loves to solve problemsInnovative; thinks beyond boundaries, curiousFlexible and open-minded; proactively seeks input from othersExceptional organization and results focus; self-directed leaderEntrepreneurial drive and spirit; enjoys working in a fast-paced environment

Base Requirements

Undergraduate degree in relevant fieldSuccessful or Exceptional APR ratings in a CarMax Senior Manager role

Preferred Qualifications

1-2 years of experience in Product or relevant fieldMaster's degreeDemonstrated ability to work with engineers, designers and company leaders in a highly collaborative environment 

Work Location and Arrangement: Work location is flexible if approved by the Company.

Pay Transparency Required Language 

The Compensation Range for this position is:​ $114,800 - $183,700

Full-Time Associates enjoy health benefits including medical/dental/vision, wealth benefits including 401k plan, Employee Stock Purchase Plan, access to spending accounts, as well as paid time off benefits.  More details can be found at benefits.carmax.com​ 

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. 

 

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.