You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Network & Acquiring Solutions (NAS) team at American Express powers global payments, working across business units and with key industry stakeholders. We tackle critical challenges like securing online transactions and driving innovation in payment solutions.

The Network Delivery team is modernizing our network with products like Debit, QR, Tokenization and Account to Account payments, enabling expansion into new markets, customer acquisition, and regulatory compliance.

How will you make an impact in this role?

The Enterprise Payments Centre of Excellence (CoE) is leading a multi-year transformational initiative to evolve  American Express into a multi-Rail payments ecosystem that features operational and technical excellence in payment execution, to ultimately drive new revenue, relevance and opportunities for the business.

 As ‘Senior Manager, Business Analysis – Discovery & Transformation’, you’ll be at the centre of executing on the Payments CoE mission. In this role, you will bridge the gap between business and technology by interpreting business requirements into capability needs for technical delivery. You’ll solve complex problems, assess alternative solutions, and design innovative deliverables that align with strategic goals. You’ll also build relationships across teams, influence stakeholders, and present insights to senior leadership.

Key Responsibilities:

Collaborate with business partners to define scope, value, and strategic alignment of priorities. Lead transformational initiatives, enhancing and introducing new network capabilities. Present complex ideas clearly to senior leadership. Provide consultancy on network ecosystems, capabilities and discovery best practices. Deliver solutions with business and technology partners

Minimum Qualifications

Strong strategic thinking and problem-solving skills. Excellent communication and ability to translate business needs into technical requirements. Strong analytical skills with the ability to clearly articulate complexities  Strong collaboration, presentation and influencing skills Proven experience driving results in a global environment. Experience in business transformation and Agile frameworks.

Preferred Qualifications

Payments industry experience is preferred but not essential

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.