Client Reference Code: 2025-49163

Are you a customer-focused leader who excels at relationship building? Do you have a passion for driving customer satisfaction? Do you have in-depth knowledge of the customer relationship management marketing landscape? If so, you could excel as a Senior Manager, Business Customer Relationship Management Marketing at Spectrum. 

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. Our Senior Manager, Business Customer Relationship Management Marketing plays an essential role in managing the development and implementation of customer relationship campaigns and tactics as well as providing support for all products and aspects of the customer relationship and lifecycle.   

BE PART OF THE CONNECTION 
As a Senior Manager, Business Customer Relationship Management Marketing you will lead identification of marketing segment opportunities and execution of programs related to communications, growth and retention, engagement, upgrade, upsell, loyalty and winback programs with the goal of mitigating customer churn and building long term customer relationships. You’ll work on a high-performing, collaborative team that supports one another each and every day. It’s a career that develops as you do, with opportunities to grow. 

WHAT OUR SENIOR MANAGER, BUSINESS CUSTOMER RELATIONSHIP MANAGEMENT MARKETING ENJOY MOST 

Developing, managing and executing customer campaigns for sell in of services to deepen the customer relationship within the business community. Leveraging strong collaboration and working cross-functionally with teams maximize the impact customer marketing initiatives.   Managing the support of Business needs and the execution of customer facing materials with partner teams. Creating and implementing programs to maximize productivity.   

You’ll actively and consistently supports all efforts to simplify and enhance the customer experience as the liaison with other departments, including Product Marketing, Creative Strategy and go-to-market execution teams to ensure effective programs and initiatives. You must be resourceful, eager to learn and able to adapt to an ever-evolving work environment and industry. If you’re up to the challenge, you’ll find a rewarding and fulfilling career at Spectrum. 

WHAT YOU’LL BRING TO SPECTRUM 
Required Qualifications 

Experience: Marketing Experience 7+ yearsEducation: Bachelor’s Degree in Marketing, Communications, Business, or related discipline and/or an equivalent experience.Technical skills: Customer-focused with a proven track record of success in achieving/exceeding growth and profitability goals through innovative marketing and event programs.Skills: Strong communication and collaboration skills. Attention to detail. Service orientation and comfortability interacting with senior-level executives. Self-starter.Abilities: Can read, write, speak and understand English. Can work independently and autonomously. Can think strategically. Can manage multiple projects simultaneously.Travel ability: Office environment

Preferred Qualifications

Knowledge of video, voice, data, mobile products preferred.Business Marketing experience.Advanced proficiency with Excel and PowerPoint; proficient in other desktop applications.

SPECTRUM CONNECTS YOU TO MORE 

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career Total Rewards: See all the ways we invest in you—at work and in life

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Job Code : MPD601

2025-49163
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Marketing Zip Code: 06902

Who You Are Matters Here

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