Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The group is looking for a Senior Manager, Client Management whose key purpose is to retain and grow the current book of business with the assistance of the sales team, ensure profitability and client satisfaction within the services provided by the HSBC Securities Lending department. The individual will ideally have relevant 5 years securities lending experience.

HSBC Agency Lending sits within Securities Services, part of the wider HSBC Markets and Securities Services (MSS) business. MSS provides a range of securities services to a client base which includes sovereign wealth funds, major insurance companies, asset managers, investment banks, government agencies, investment trusts, collective investment schemes, corporates, and pension funds. The service range includes global custody, sub custody, trustee and depository services, investment administration, performance consultancy, securities lending as well as treasury and FX. The business is globally located with major centers in locations including London, Hong Kong, New York, and Dubai. Assets under custody/administration totals c$5trn, total staff numbers exceed 3,000.

As our Senior Manager, Client Management you will:

Client DevelopmentManage securities lending clients to build positive experience and service satisfaction to achieve client retention, as well as to enhance and protect existing revenue streamsProvide a single interface to clients for the Securities Lending productEstablish strong and productive relationships with clients, ensuring current and future business requirements are understood and satisfied at all levelsOrganize and conduct client service reviews to present on performance KPIs and opportunitiesEnsure client queries are answered promptly and satisfactorilyPrepare market and industry commentary and newslettersEnsure client performance reports are prepared accurately and timely fashionDrive revenue growth from both existing and new clients pipelinesGain understanding of client’s portfolio to identify areas of revenue growthWork with global trading team to develop an execution strategy for clientsCoordinate trade opportunities between the trading team and clientsInvolve with RFPs process including attending pitches with custody and deal teamsProject manage client onboarding with wider business functions in order to achieve smooth and speed to executionManage and drive results from different stakeholders to ensure onboarding is on-trackServe as the conduit between the client and internal implementation and onboarding teams to ensure onboarding documents are in placeWork with product and development team on the bespoke setups for new clientsBe the client advocate within MSS and the Securities Lending department, challenging where appropriate from the client’s perspective

Market and Product Development:

Demonstrate in-depth knowledge of the securities lending market and associated market infrastructureIn partnership with clients, Product Management and Operations, suggest and promote service enhancements and higher quality productsContinually improve industry survey rankings and individual client surveys when benchmarked against competitors in respect of the Securities Lending product offering

Strategic Development:

Understand and contribute to MSS strategic development and operating plansIncorporate client requirements, both current and future, into plansDiscuss strategy with clients on a regular basis and obtain, where possible, details of client business plans that impact or provide opportunity for MSS and the Securities Lending department

For this role, HSBC targets a pay range between $155,700.00 and $200,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.