Senior Manager, Client Services
Stroz Friedberg
The Company Overview: Aon plc (NYSE: AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon India Insurance Brokers Private Limited, licensed since 2017, is a composite insurance broker delivering insurance and reinsurance broking services to corporate clients in India. Aon India has over 500+ colleagues across nine locations in India. Website: https://www.aon.com/apac/india/default.jsp Role and Responsibilities - Credit Control Matters: Reconcile outstanding balances with Clients/Reinsurers, identify problem areas and discuss issues/suggested solutions to resolve matters within the team Ensure timely settlements from Clients/Reinsurers in accordance to contract terms and procedures Ensure availability of required documentation before requesting of funds Research on unidentified cash balances and discuss issues/suggested solutions to resolve matters within the team Perform cash allocation and ensure settlement is made to relevant parties as per procedures and IRDAI regulation Resolve reconciliation discrepancies with internal and external business partners in a timely manner Ensure that claim and cash call collections are monitored, collected, and settled promptly as per procedures. Updates to be provided to clients when required. Identify stakeholder behaviors that might impact collections. Escalation of collection difficulties to Team Lead. Ensure all queries are responded promptly Proactively follow-up and monitor outstanding balances on a weekly basis and seek Service Advocate’s assistance if needed with collection and written escalation / update to brokers and manager on ongoing issues Manage stakeholders through presentation of facts and data as well as relationship building Skills And Experience Bachelor’s in business / Finance or equivalent 4-5 years of experience in Credit Control in Insurance / Reinsurance industry Good written and verbal communications skills in English Team player, ability to multi-task, work independently and communicate in a dynamic team environment Meticulous and able to multi-task under tight deadlines - exceptional attention to detail Proficiency in MS Office including Word, Excel and PowerPoint Strong negotiation skills and ability to present to senior stakeholders in a professional environment Solution focused mindset 2552061
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