Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

As a DPE team lead within Group Cloud Operations, you will play a crucial role in managing a team of service delivery professionals ensuring the seamless delivery of operational services of AIA’s Group and its Business Units.
You will drive the team to continuously improve and achieve high customer satisfaction. Under this role’s accountability is to ensure team will manage service delivery processes, develops and implements service improvement plans, and ensures compliance with service level agreements (SLAs) and operational level agreements (OLAs).

Responsibilities include, but are not limited to, the following:

Work closely with the Group Office and Business Unit technical teams on service escalation activities.Liaise with the managed service providers and internal delivery teams on service delivery escalations and problems.Lead the Service Delivery team via active coaching, ensuring team can meet and exceed their goalsImprove operational efficiency via recommendations for process improvement.Accountable in accurate delivery reporting.Display high-level relationship management skills and be a liaison to the Business Unit when representing GCI - Cloud Operations

Experience:

Minimum 7+ years of relevant experience in Service Delivery Management or Customer Success roles with at least 2 years in people management role.Solid track record of managing performance and talent development of direct reportsUnderstanding and experience in public cloud implementation, workload migration, and operational support in a multi-site enterprise environment.Mandatory ITIL v4 Foundation certification.Practical experience supporting enterprise delivery services or similar roles.Good understanding of IT operating model design and best practices.Experience with ServiceNow.

Preferred Qualifications:

Professional certifications in cloud (Azure Fundamentals and/or AWS Foundational or above).Experience in top level MNCExperience working within a decentralized organization, preferably within a Group unit.Proficiency in PowerBI or Power Platform.

Characteristics:

Results driven leadership skills focusing on team coaching and enablementAbility to demonstrate independent subject matter leadership, judgment, and decision making.Ability to prioritize and coordinate multiple workstreamsStrong interpersonal skills and collaborative mindsetHigh performer with exceptional level of accountabilityAccurate, proactive and diligent in all deliverables and taskspresent solutions in an understandable and simple manner.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.