OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

YOUR IMPACT

The Senior Manager, Cloud Services– eDiscovery Client Services manages a team of employees that work directly with key, high value customers to deliver an exceptional experience promoting repeat business and long-term relationships.  The position takes an active part in the leadership of managers and staff, as well as the delivery of services.  This position will work with project managers, technical project managers, data analysts, consultants, and other managers to provide the expertise required to deliver litigation support, consulting and troubleshooting directly to high value accounts.  It requires building strong relationships with key customer contacts and partnering with customers for long term success.  The position is responsible for the ultimate success of assigned high value accounts and reports to the Senior Director of eDiscovery Services.

WHAT THE ROLE OFFERSProvide leadership to the department in support of the company’s initiatives and objectives as well as motivate the staff to achieve high levels of success.Build strong relationships with key customer contacts and partnering with customers for long term success.Provide project management, account management, litigation support and consulting services to assigned high value accounts through one’s own actions and the actions of your team.Work closely with other managers, project managers, technical project managers, data analysts, consultants, and account managers.Exhibit an appropriate sense of urgency, ownership and focus as it relates to customer satisfaction, delivery, or issues that might arise and focus energy in a constructive manner.Seek resolution to customer issues through other departments as necessary. Communicate well with other departments to ensure a satisfactory outcome of customer’s issues.Provide training and act as a resource to customers when appropriate.Responsible for the direct management of both delivery managers and staff.Ensure all employees adhere to company and department policies and conduct themselves in a professional manner in their dealings with clients, third parties and coworkers.Responsible for preparation and delivery of performance reviews, suggestions for promotions or raises, awarding bonuses, hiring staff, and taking disciplinary action when necessary up to termination of employees.WHAT YOU NEED TO SUCCEEDLeadership – Shows commitment to lead through effectively demonstrating the character, experience, humility, wisdom, and discernment necessary to create the trust and influence to cause the right things, to happen for the right reasons, at the right times.Honesty and Integrity – Earns trust and maintains confidence. Exhibits a strong work ethic.Professionalism – Maintains high standards with consistent attention to detail. Demonstrates competence and confidence internally and with clients, maintaining proper poise and etiquette. Acts ethically and is accountable for actions at all times. If mistakes happen, takes responsibility and works to resolve the issue.Organization / Planning / Delivery – Forecasts accurately and helps ensure delivery against a plan. Identifies information needs and helps ensure systems / personnel are in place to deliver. Focuses on critical path and delivery on key priorities.Flexibility and adaptability – Able to remain flexible and adaptable in a fast-paced environment and stay calm under pressure.Follows Through on Commitments – Follows through on verbal and written commitmentsIntelligence – Demonstrates ability to quickly and proficiently understand and absorb new information.Persistence – Demonstrates tenacity and willingness even in difficult circumstances.Proactive - Innovative and creative.Communication – Organizes and expresses ideas clearly and concisely orally and in writing. Tailors content of communication to the level and experience of the audience. Ensures that others involved in a project, including senior management, are kept informed about developments and plans.Accountability – Is accountable for their actions and holds others accountable for theirs.Teamwork – Establish and maintain good working relationships with other offices and departments in the company to promote an environment of cooperation and collaborative success.Sense of Urgency / Ownership – Acts with the realization that efficiency is vital to success. Makes decisions and drives activities to meet important windows of opportunity in the industry. Exhibits an appropriate sense of constructive energy and focus, particularly related to Strategic Corporate client relationships.Market Knowledge – Develops and maintains a thorough understanding of the broad e-Discovery, ELM, EDRM marketplace and serves as an expert on the needs of corporate e-Discovery – identifying and pursuing new areas of expertise as OpenText’s solutions evolve.Essential Work Experience, Qualifications, SkillsBachelor's Degree from an accredited university.Five or more years of experience directly managing staff.Strong communication, presentation and writing skills.Working knowledge of litigation lifecycle, EDRM, litigation document review and workflows, complex searches related to litigation, Technology Assisted Review and Continuous Active Learning.Ability to demonstrate technical concepts to individuals with varying degrees of technological skills.Desirable Work Experience, Qualifications, SkillsTechnical undergraduate and/or advanced degree preferred (JD, MS, MBA).Broad experience using eDiscovery software applications.  Experience with OpenText’s suite of eDiscovery solutions is a strong positive

Role Challenges and Special Working Conditions

Overnight travel throughout the continental U.S. to visit OpenText customers and corporate offices may be necessary.Requirements may dictate the necessity to work hours outside of normal, 40-hour workweek.

ONE LAST THING

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. 

 

 

 

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.