The Oracle Cloud Infrastructure (OCI) Executive Escalations team is seeking accomplished and passionate individuals to lead a team of Executive Escalation Managers that drive and evolve our customers’ cloud journey.

Are you a leader that to knows how the end-to-end cloud infrastructure works? Are you passionate about making customers successful? Are you willing to lead a team of Executive Escalation Managers that are customer advocates who enjoys building and establishing strong relationships and credibility? Are you excited about diving in and resolving customer issues, and willing to engage directly with Executives in high-profile situations? 

We are looking for a Leader of Escalation Managers that lead and manage complex customer issues and situations.  The ideal candidate will have proven ability to communicate effectively in high-pressure situations, work on and lead cross-functional teams such as Support and Operations, Consulting, Engineering and Product Management. S/he is a forward-thinking problem solver with a solutions-oriented mindset and with a potential to deeply understand the impact of technical challenges. In addition, s/he has strong communication skills to clearly articulate high-level technical solutions and drive technical decisions to solve challenging technical and business problems. 

As an a Senior Manager of Escalations Managers, you will lead the team bringing business critical product issues to resolution and channel customers back to normal Support stream. The team strives to provide the highest level of customer support and satisfaction through collaborating with service teams from multiple Oracle lines of business in resolving product related issues that have a significant business impact on cloud customers.

Career Level - M3