Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Service 1-2 VLE/LE AccountsDevelop strong executive relationships with Enterprise Architect, C-Level Executives and business leadersUnderstand business objectives and outcomes to support the Success Architect in developing a customer roadmapEnterprise ArchitectureResponsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectivesEngages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systemsAssist Customer Outcomes sales with Staffing and Scoping ProjectsAdvocate/champion ServiceNow’s advisory and expert services best practices and industry use cases with clientsWork with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going supportContribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomesGuide a customer down a prescriptive solution design and manage through the technical implementation decision pointsDefine solutions across the platform that align to out of the box capabilitiesSupport the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimatesDeliver high customer sat metrics for assigned accountsManage a team of 4 - 8 Platform ArchitectsResponsible for all aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance and mentoringResponsible for the successful achievement of the Platform Architect KPIs, Quality Assurance of the customer engagements for your direct reports

Qualifications

To be successful in this role you have:

Experience in professional services leadership role at a technology vendor (Digital/SaaS/Enterprise Software) or equivalent top-tier consulting company focussed on digital transformation enablementProven track record of success at F50-500 accountsUnderstanding of issues and imperatives driving digital transformation across industryDepth in digital transformation design, implementation, and managementDeep expertise in one industry, “minors” in one or two additional industriesMiddle and back office functional experienceTransformation experienceAbility to nurture executive relationships with CIO, CFO, CHRO and business line leadersExperience identifying business objectives and solving business challengesExperience serving as part of a key client account leadership teamSuccessful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plansExperience owning outcomes/accountability to a CxO positionCo-Delivery experience with Big 4, large SIsKnowledge of ServiceNow - ideally knowledgeable and experienced in multiple ServiceNow product suitesSuccessful track record of managing high performing teamsPlayer Coach / MentalityDemonstrated success managing teams to KPIs across a portfolio of customer engagements

 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.