Senior Manager, Global Lab Solutions Requisition ID: 70283 Date: Jun 18, 2025 Location: Exton, Pennsylvania, US Department: Digtl & Transfrmtion Description: At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. **Job Summary** As part of the Digital and Transformation (D&T) team, the Senior Manager, Global Lab Solutions requires a hands on system administrator primarily responsible for administrating, supporting and implementing the LabVantage (LIMS), Waters Empower and Waters Nugenesis SDMS within West’s Global Site and Analytical Labs. The Senior Manager, Global Lab Solutions will be responsible for managing projects related to these systems as well as managing D&T LIMS development staff. This position requires working closely with other D&T team members, QA, Metrology and Lab Operations to ensure these systems meet the needs defined by Global Lab Services which include maintaining cGMP compliance. **Essential Duties and Responsibilities** + Manage projects related to the global deployment of LabVantage (LIMS), Waters Empower and Waters Nugenesis SDMS + As the system owner, implement new features, Administer and support LabVantage (LIMS), Waters Empower and Waters Nugenesis SDMS within the West’s Global and Analytical Labs to ensure systems are operational and in a validate state + Manage the D&T LIMS development staff and work closely with other D&T team members to improve and maintain the system + Participate in “on-call” support to provide 24 hours/7 days/365 days per year application support. This includes coordinating support with the software vendors as needed. + Maintain systems in a compliant environment to control costs, reduce risks and improve productivity + Collaborate with Lab Operations, QA and Metrology to ensure system needs within Analytical Services are communicated + Assist with the development and implementation of systems to support infrastructure at all sites laboratories globally to support the roll out of major key initiatives for lab automation and compliance + Participate as the D&T Lab representative in West’s S4/HANA rollout + Write, execute IQs, OQs, PQs, and validation protocols as necessary + Initiate and review documents such as laboratory investigations, work instructions, SOP’s, etc., as assigned + Ensure that new systems and software are properly integrated with existing processes and capabilities + Assist and participate in audits + Perform other tasks as assigned **Education** + Bachelor’s degree or equivalent experience in IT, Laboratory systems or a Scientific field **Work Experience** + Minimum 10 years of industry experience + Minimum 5 years of Lab based systems **Preferred Knowledge, Skills and Abilities** + Working knowledge of LabVantage (LIMS) configuration, new feature deployment and Jasper Reporting Platform a must + Experience working in cGMP compliant Analytical Lab with knowledge of Part 11 compliance and validation a must. + Experience with Oracle, Microsoft SQL Server, JBoss Web Server and Microsoft Application Development Tools preferred + Working knowledge of LabVantage RCP Interface, ELN and SDMS modules a plus + Working knowledge of any or all of the following applications Waters Nugenesis SDMS and Waters Empower preferred + Working knowledge of various analytical instruments software and integration with LabVantage LIMS desired + ITIL Foundations Certification, A+, COMP TIA, MCSD, MCDBA, Oracle OCA or OCP, a plus. + Ability to work with staff, peers, and others in a fast pasted, team oriented, cross functional, multi-cultural environment to accomplish established goals and objectives as well as identify and resolve problems. + Shows initiative and ability to work independently + Strong analytical, problem solving and decision making abilities + Excellent written and verbal communication skills required. \#LI-JJ1 **Travel Requirements** 20%: Up to 52 business days per year **Physical Requirements** Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.