Job Title

Senior Manager, Governance

Job Description Summary

This position is responsible for the C&W governance and compliance with the Humana MSA and associated Playbooks, Policies, Procedures and Manuals, working with Senior Leadership to achieve expected outcomes.

Job Description

Will need to be able to travel to Louisville monthly

Knowledge and Experience

Excellent organizational skills, ability to prioritize appropriatelyExcellent communication skills and ability to convey clear insight and thought leadershipStrong interpersonal skills / ability to team with others to facilitate changeAbility to coordinate and independently manage multiple tasks efficientlyAbility to be Client facing and work with Senior Leaders on accountStrong time management and collaboration skillsAdvanced proficiency in Microsoft Office SuiteAbility to ask the right questions without having extensive knowledge in a particular business area

Principal Responsibilities

Support the Executive Account Director in delivery of responsibilities related to Master Services Agreement, including critical deliverables and activities due to client throughout the yearWorks with Senior Leadership Team to ensure delivery of key events and meetings with ClientAssure that operational Playbooks are maintained; work with internal teams to assure compliance with scope of work as well as C&W and client policy and proceduresAssist teams in determining the need for and developing requests for change within established Governance proceduresInterface directly with the client Compliance leadsPartners with HRBP and Finance Director to manage on-account staffing tracker to track history of changes of approved headcountMonitor and report on performance against internal and external Service Level AgreementsManages the roll out of new reporting and governance processes and ensures adherence to  governance policies and proceduresConducts risk assessment, auditing, monitoring ongoing account performance against SLA’sReports monthly & quarterly Key Performance Indicator results and works with Finance Director and Client Partner to finalize fees earned/at riskIdentifies areas at risk of not meeting required SLA’s, KPI’s etc. Escalates appropriately and provides recommendations on how to address riskPartners with business stakeholders at all levels of the organization to determine gaps or risk areasSupports training and communication development to team members in the field on reporting and governance processesPerforms other related duties as required or requested

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.