Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a (Hybrid) Senior Manager, Home Lending Fraud Operations at our San Antonio, Texas service center. The primary purpose of this job is to be responsible for leading the development, implementation, and oversight strategies to detect, prevent, and mitigate mortgage and servicing fraud schemes within our organization. This role involves leading fraud-related projects and technology implementations specifically targeted at real estate mortgage fraud, driving mitigation strategies through proactive risk to reduce overall mortgage and servicing risk tied to fraud and overseeing mortgage fraud operations employees. The manager will establish our fraud prevention strategy, coordinate projects, perform detailed fraud analysis, define and document real estate fraud processes, monitor and oversee fraud detection and drive improvements to enhance the effectiveness of fraud prevention efforts. Responsibilities Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned. + Evaluate business processes, analyze and anticipate business requirements, develop and implement solutions. + Serve as a fraud liaison between stakeholders such as enterprise fraud and mortgage/servicing leadership. + Develop and manage the mortgage fraud prevention strategy. + Manage competing resources and priorities related to mortgage fraud initiatives. + Monitor for emerging risks with processes, systems and policies. + Lead communications with other business teams to ensure consistent and accurate reporting of mortgage fraud trends, incidents and action plans. + Evaluate mortgage and servicing fraud processes and controls and develop and implement solutions to prevent fraud. + Gather critical information from meetings and share across stakeholders all fraud activity to include enterprise fraud and key executives. + Monitor and track the effectiveness of fraud detection tools and applications. + Develop and oversee fraud risk and control self-assessment (RCSA). + Coordinate and track fraud issues management, responses, and resolution. + Analyze loan data, market trends and other relevant information to identify potential fraud schemes. + Utilize data analytics tools to detect anomalies and patterns indicative of mortgage fraud. + Collaborate with internal partners to share information and best practices for mortgage fraud prevention. + Manage fraud operations employees as well as their growth and development while also providing mentorship and training. + Ensure decision effectiveness through fraud strategy performance evaluation and detection metrics. + Stay up to date on the latest process and IT fraud advancements to automate and modernize systems. Qualifications Equivalent combination of education and experience is considered. + Bachelor’s Degree in related field is required. + A minimum of ten (10) years’ experience in business analysis or a related field. + A minimum of 2 (two) years’ experience in people management. + Mortgage Lending experience preferred. + Experience in banking or credit union operations that includes in-depth knowledge of products, services, systems, operational policies and procedures, and regulatory compliance issues is strongly preferred. + Experience working with large datasets and knowledge of various data analysis software packages and tools (e.g., MS-Excel, SQL, SAS, or ACL) is required. + Strong interpersonal, verbal and written communication skills. + Ability to effectively interact and build trusted relationships across different departments and all levels of management. + The ability to influence stakeholders and work closely with them to determine acceptable solutions. + Advanced technical skills. + Excellent documentation skills. + Experience leading people in projects. + Strong analytical and problem-solving skills with the ability to effectively resolve complex situations and issues. + Must be results oriented with the ability to work independently as well as in a team environment. + Detail-oriented with strong organizational skills with the ability to manage or support multiple projects effectively. + Direct experience using large data to make effective, analytically driven decisions. Supervisory Responsibility This position will supervise employees. Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel The ability to travel to various worksites and be on-call may be required. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568. #LI-Hybrid