POSITION SUMMARY:
In accordance with the policies, procedures and standards of the Company, the Senior Manager, Human Resources Gaming Support has the primary responsibility as the point of contact for assigned business units to implement effective Human Resources solutions to business issues, strategies and initiatives.
PRIMARY RESPONSIBILITIES:
1. Oversees/assists in the day-to-day delivery of Human Resources services to and the resolution of Human Resources issues arising at assigned clients
2. Monitors and assists with the interpretation and enforcement of Human Resources policies and procedures applicable to assigned clients.
3. Provides effective leadership on Human Resources projects and initiatives with company-wide impact, particularly those in the area of expertise
4. Seeks actively for opportunity/ies to influence strategies of Human Resources and the assigned client group.
5. Identifies issues that require escalation.
6. Recommends changes and improvements in policies, strategies and initiatives in area of expertise
7. Uses resourcefulness and creative thinking in applying analytical techniques and basic organization skills to evaluate defined alternatives and to develop recommended approaches to assigned problems.
8. Identifies and analyses trends related to recurring issues and recommends approaches to the resolution or amelioration of these issues
9. Determines or recommends when and how to respond to breaches of approved Human Resources policies and procedures
10. Interacts actively and proactively with the Human Resources team and with the management of each assigned client organization.
11. Interacts with client managers and staff to ensure full understanding of and compliance with applicable approved Human Resources policies and procedures
12. Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign or discipline employee
13. Adheres to all company policies and procedures.
14. Performs any other assigned jobs/responsibilities that may be assigned by Management and/or Immediate Superior from time to time.
QUALIFICATIONS:
I. Experience
Experience in a managerial capacity in Human Resources for at least 8 - 10 years preferably in the Hospitality or Gaming industry.
II. Education
College graduate of any related course.
III. Skills/Competencies
1. Anticipates and assesses issues, risks or opportunities facing the Company and applies effective, creative solutions
2. Knowledgeable with MS applications and has good level of computer skills
3. Excellent communication skills, written and verbal
IV. Other Attributes
1. With strong commitment to teamwork and highly cooperative and inclusive work practices.
2. Willing to work on shifting schedules
3. Motivates others to achieve business objectives and common goals
4. Encourages and empowers people to work as a team
5. Adopts and implements new approaches and practices to meet changing circumstances
6. Has proven employee and customer orientation