At Vanguard, our core purpose is to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. We put our investors first in all we do, and because of it, our clients have entrusted $10.1 trillion of their hard-earned savings with us. In our rapidly evolving business environment, Vanguard’s Institutional Division needs to be at the top of our game to serve our clients. As a result, continuous improvement and a client-centric focus are at the core of our operations. Vanguard’s Institutional Investor Group is seeking an experienced operations leader to oversee the centralized operations functions for the division. In this newly created role, you would have the opportunity to establish a vision and strategy for the operations function and be in the unique position to further orient performance towards our key participant and sponsor journeys. This role would also be responsible for leading strong improvement in meeting and exceeding service levels, monitoring and closing risk issues, minimizing errors, and improving overall operational health. As the Senior Manager, Institutional Operations you are responsible for the delivery of transformational change by providing leadership and direction to large, complex, multi-stakeholder programs focused on overarching improvements to processes, operations, or teams. Leads and directs the activities of large departments or managers and specialists. What it Takes + Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures. + Manages multi-year, cross-divisional programs independently as a program lead. Drives all phases of the program lifecycle from inception through implementation while ensuring that business objectives are delivered with high quality and within targeted timeframes. + Creates and maintains a multi-year program strategy that clearly identifies specific actions and tasks needed to achieve future state goals. Drives communication to many different audiences within Vanguard on the overall goals and outcomes of the program. + Builds and maintains strategic relationships across sites, departments, divisions, and internal and external partners to support their program initiatives. Develops strong relationships with program leadership, sponsors, and workstream leads. + Holds responsibility over program budget; monitoring cost variances, and forecasting and allocating program costs. Ensures all steps are taken to mitigate risk and maintains control, compliance, audit, and legal requirements. + Has executive presence and able to lead discussions with Senior Leadership. + Participates in special projects and performs other duties as assigned. + Helps drive innovation and adoption of AI within Institutional Investment Group. Qualifications + Minimum of ten years of related business experience, with at least six years of large-scale program management and /or technology transformation experience. + People leadership/supervisory experience is required. + Demonstrated ability to drive business initiatives and operational efficiencies. + Undergraduate degree or equivalent combination of training and experience required. Special Factor + Graduate degree preferred. + Previous experience evangelizing and implementing or scaling AI solutions is highly preferred. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. Our commitment to diversity, equity, and inclusion Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients. Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences. Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other. Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report (https://corporate.vanguard.com/content/corporatesite/us/en/corp/who-we-are/we-care-about/diversity-equity-inclusion.html) . How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.