You will lead strategy on claims processes and TPA performance. Further, you will help develop programs and tools that contain costs, and continue successful third-party administrator (TPA) strategies and relationships. You will have a strong working knowledge of commercial auto and general liability insurance policies and experience with large transportation fleets. You will have experience adjudicating both litigated and non-litigated claims in a time-efficient and cost-effective manner and leading teams to achieve optimal claims outcomes. You will help build processes and strategies for handling new issues and programs that arise in a business-centric way while addressing risk. Typical transactions will range from standard claims settlement to complex high dollar agreements, to large strategic projects and implementations.

Key job responsibilities
Within the Amazon Delivery organization, the successful candidate will support and report to a Senior Manager on the Logistics Claims Management team, focusing on TPA performance, process improvement, and vendor oversight. Duties may include, but are not limited to, the following:

• Oversee and lead a team of Risk Managers accountable for the management and oversite of commercial auto bodily injury, physical damage and property claims globally.
• Accountable to TPA performance and ensuring the delivery of WoW, MoM, and EOY goals.
• Develop strategy and actions plans to lead process improvement initiatives through internal and external team collaboration.
• Work closely with third party administrator (TPA) and insurance partners to drive continuous improvement, while supporting simplicity, efficiency, and cost containment.
• Effectively communicate recommended risk mitigation strategies to cross-functional and cross organizational internal leadership teams globally.
• Leverage subject matter expertise to deep dive processes, challenge status quo, and develop tactful solutions that will be impactful to program goals.
• Support internal audits to ensure quality and compliance are in accordance with client service instructions and performance expectations.
• Partner with vendors to develop and/or update standard operating procedures that align with program goals.
• Utilize and develop metrics to make data driven decisions for process evaluations and recommendations.

We are open to hiring candidates to work out of one of the following locations:

AUS11-CO(Austin, TX,US) | BNA12-CO(Nashville, TN,US) | JFK27-CO(New York, NY,US) | PHX12-Corp Office(Tempe, AZ,US) | SEA82-Everest(Bellevue, WA,US)


About the team
Amazon’s Logistics Claims Management team is seeking a talented, tenured claims professional and leader to support our rapidly growing and evolving global auto program.