Requisition ID: 216691

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

Purpose

Reporting to the Director, Insurance Services within Scotia Wealth Insurance Services, the Senior Manager Operations is responsible for the management of the Operations teams (New Business Case Coordinators, Policy Services, and Insurance Supervision in our National Account Managing General Agency (MGA). The Senior Manager also collaborates with Regional Directors and the Insurance Business Development Director to provide a full suite of services to our insurance sales teams. The role is responsible for the execution of operational strategy, refinement, and monitoring of operational KPIs and process improvements. This will be accomplished by working with the Director, Insurance Services to ensure compliance with policies and sales standards.  
 

The incumbent will also help ensure team members are kept abreast of any regulatory changes and adhere to insurance industry guidelines and best practices. This will include collaboration with internal partners as needed to ensure the business is compliant. The manager will ensure efficient and accurate handling of customer requests in a timely manner, through their management of a team of Case Coordinators, Policy Services, and Insurance Compliance.


Accountabilities

Manages people and leads teams to deliver the desired business results. Acts as a trusted advisor to assigned business/group. Influences and negotiates to achieve business objectives. Recommends and implements solutions based on analysis of issues and implications for the business. Initiate and participate in the development of strategic plans and execute on those plans to deliver results. Keeping abreast of changes in regulatory and compliance matters and communicate the same to both field and operations. Working with the carriers on any compliance matters to ensure that we are kept updated to meet deadlines where necessary. Building effective working relationships across the team and with various business line and corporate Analyze and monitor operational data and identifies emerging issues and trends to inform decision-making. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Supports the development of tools and delivery of training focused on delivering business results. Addresses the most complex escalated customer requests and transactions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently and regularly manages non-routine situations. Broader work or accountabilities may be assigned as needed.
 

Requirements

University degree or equivalent Minimum 10 years of progressive experience, with at least 5 years in a managerial capacity In-depth knowledge of life insurance agency operations, including National Account and MGA contracts, new business and policy service, agent contracting and policy transfers Familiarity with insurance sales process and types of insurance products is preferred. Understanding insurance commissions is an asset. Fluent communication skills in English are required and bilingual skills in French are an asset. Excellent written communication skills are required in this role. Problem solving and time management skills are essential in this role. Ability to work independently and collaboratively are both required. Experience with MS Office Suite is required. Deep knowledge and technical proficiency gained through extensive education and business experience. Collaboration & team skills - In-depth. Analytical and critical thinking skills - In-depth. Demonstrated leadership & Influence skills - In-depth. Knowledge of relevant insurance legislation Strong problem‐solving skills and attention to detail. Good organizational and time‐management skills Ability to take initiative, working well with minimal direction and multi‐task. Good understanding of the wealth management industry.

 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.