DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.
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Position Overview:The Senior Manager, Outbound is responsible for managing and developing leaders of people and potentially individual contributors. This position ensures business objectives aligning to PDC strategy and policy are accomplished through established, implemented and executed plans & tactic. The position’s focus is on anticipating future business need, determining organization objectives, monitoring the progress of projects and initiatives, and taking appropriate action when needed. The mission of this role is to provide the leadership, experience and guidance required to drive the technical aspects of delivering high-quality, best-in-class outbound service with a high level of customer satisfaction.This is considered an essential onsite role, which requires regular onsite attendance.Responsibilities:
Manage a team of Managers, Senior Supervisors and Supervisors in the Picking, Packaging, shipping Departments
Provides direction and guidance through both delegation and leadership of others
Plan, organize and control all activities of the department. Participates in developing and ensuring overall department goals, objectives and KPIs are achieved and in alignment with corporate strategy
Accountable for the performance of a team within own discipline based on departmental strategy & KPIs. Administering escalated performance/disciplinary action (i.e. policy violation/PIP)
Lead, plan and organize department staff meetings. Provide business and team updates. Ensure that action items are completed in a timely manner
Identify opportunities for team and/or Manager/supervisor development (e.g. hard or soft skill) to ensure industry and corporate standards are met; partner with HR to develop and organize development activities
Build strong relationships with internal stakeholders to understand and evaluate business priorities, define requirements, and establish information-sharing mechanisms. Work alongside stakeholders and peers to implement product and service solutions
Bring a strategic, long-term, and informed perspective on issues and/ or ideas to move the business forward
Gain consensus and influence action at all levels of the organization to meet set goals and objectives
Becomes actively involved in daily operations only when required to avoid issues or resolve complex problems.
Act as a change agent who is able to gain consensus and influence action
Adapt plans and priorities to meet service and/or operational challenges
Develops, organizes, and leads team of professional level employees to execute functional strategies set by senior management
Develops and adapts plans and priorities to address resource and ensure operational excellence
Required Knowledge, Skills and Experience
8+ years of experience in PDC/warehouse environment or other relevant work experience
Bachelor’s Degree, preferred
Demonstrated strong understanding of BI tools and the underlying data
Demonstrated ability to build strong relationships, work effectively in a team environment, negotiate diplomatically and work well under pressure
Experience with the electronic component distribution industry
Strong knowledge of DigiKey brand and it’s principles
Must be eligible to work in the US without sponsorship
Tools / Systems / Software
Knowledge of WMS (warehouse management systems)
Microstrategy
KiSoft
Knapp/MTS
Power BI reporting
SQP Dashboard
Physical Requirements:Able to twist or bend and occasionally climb stairs Able to reach with hands and arms above shoulder levelGenerally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screenGenerally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your bodyCapable of spending 8-10 hours walking/standing on concreteCapable of lifting up to 50 lbs. from floor to shoulder heightDigiKey Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com.
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