Why join us?
At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime – from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
About this opportunity
We are looking for a Senior Manager, Parcel Transportation & Logistics to lead and optimize our parcel shipping strategy, ensuring cost-effective solutions while maintaining an exceptional customer experience. This role is responsible for managing carrier selection, contract negotiations, and operational efficiency across multiple shipping modes. You will be responsible for building and implementing scalable logistics solutions that support business growth, improve transit times, and drive financial performance.
As a key leader in our transportation team, you will collaborate cross-functionally with Procurement, IT, Operations, and Finance to develop data-driven shipping strategies that enhance service levels and reduce costs. You will also oversee carrier relationships, system configurations, forecasting, and KPI tracking to ensure compliance, efficiency, and continuous improvement.
This is an exciting opportunity for a logistics professional with deep parcel transportation expertise who thrives in a fast-paced, solution-oriented environment. If you are passionate about driving operational excellence through innovation and collaboration, we invite you to be part of our team
Essential Functions
Optimize Carrier & Mode Selection: Identify and implement cost-effective, high-performance shipping solutions to improve customer experience.
Forecast Parcel Shipping Demand: Provide accurate volume forecasting to carriers, ensuring seamless scaling during peak periods.
Manage Oversized & Unauthorized Shipments: Develop strategies to reduce occurrences and drive significant cost savings.
Lead Carrier Sourcing & Negotiations: Partner with Procurement to run RFPs, onboard new carriers, and negotiate contracts for best cost and service outcomes.
Ensure Compliance & Performance Monitoring: Maintain transit time accuracy, manage carrier contracts, and ensure compliance with service-level agreements.
Drive Financial Forecasting & Cost Management: Analyze contractual rates and seasonal trends to optimize shipping spend.
Develop & Monitor Key Performance Indicators (KPIs): Use data-driven insights to measure performance, identify trends, and continuously improve logistics operations.
Enhance Logistics Technology & Automation: Identify and implement technology solutions to improve routing, visibility, and efficiency in partnership with IT and Procurement.
Skills and Abilities
5+ years in parcel transportation management.
Familiar with Manhattan SCALE parcel routing and configurations
Bachelor’s Degree Business Administration, Transportation, or Equivalent Experience
Proven track record of building and implementing scalable logistics solutions to support growth.
Change agent – actively seeks and improves processes.
The ability to work closely and collaborate across functions.
Enjoy working cross functionally to enlist active participation in projects.
Plan and work, set goals, determine essential tasks and eliminate roadblocks.
Resourceful and creative in finding solutions to business challenges.
Comfortable thinking outside of the box, flexible and adaptive.
Strong analytical thinking: and digest complex data sets and create KPIs.
Comfortable using data to make decisions, track performance and ROI.
Computer proficient and comfortable with Word, Excel, and willing to learn our systems.
Who We Hire?
Simply put, we hire everyone. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.