Senior Manager, Payments and Cash Receipts Job Description **CoStar Group Company Intro:** CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. **Role Description:** At CoStar Group, our finance group centralizes transaction processes, providing accurate reporting, financial resolutions, and proper forecasting analysis. Joining the team offers access to financial specializations, including accounts payable, accounts receivable, cash and asset management, client contracts and billing, and revenue recognition. CoStar Group is continuing to grow and is in need of an energetic, organized, problem solver to join our Finance Shared Team as a Senior Manager, Payment and Cash Receipts. The Senior Manager is responsible for developing best in class cash receipt and applications processes, designing, and implementing unapplied cash processes that maintain cleaned customer aging and electronic payment receipts (Credit Cards, ACH, Etc.) The Senior Manager will manage a team of 12 – 14 Cash applications specialists and interface with the Collections and Billing teams and other key internal stakeholders. Additionally, they will communicate with customers and sales team members to deliver the highest level of customer service. Your main responsibilities will include working with the internal Finance, Sales, and Sales Operations teams to ensure detailed, accurate, and timely revenue processing. Additionally, you will be leading efforts related to process automation, workflow optimization, and revenue recognition support. In this position, you will play a key role in developing company-wide business processes, and new revenue recognition capabilities. You will play a key role in implementing Oracle Cloud in the cash application area and scale more efficiently and effectively. This function is equal parts cash application operations and business process improvement. **Key priorities include:** + Partnering and building meaningful relationships with the sales, accounting, finance, and other agreement to cash areas like Billing, Collections, IT, etc + Measuring performance at the team level and individual agent level + Leading and providing feedback to cash application analysts + Minimize unapplied cash and credits on our financials **RESPONSIBILITIES** + Maintain unapplied/unidentified payments and credit memos within agreed and accepted parameters and monthly objectives + Manage the performance of Cash Applications team and provide timely feedback + Assist in managing bank relationships for cash receipts and lockbox activity + Assist in managing credit card processor relationships and related reporting + Manage the BillTrust relationship for cash receipts + Oversee cash applications, interactions with collections, customers, and sales + Train and mentor Cash Applications Analysts on customer interaction, product knowledge, and customer service + Review client accounts on an ongoing basis to assess misapplied cash and remedy unapplied credit balances timely + Audit cash and credit memo allocations on a customer account level and provide feedback for the cash application Analysts + Assist other departments (sales, legal, general accounting) with Cash application activities as needed + Lead special projects as required by senior management + Analyze and improve all Cash receipts and credit memo application processes + Manage migration from multiple legacy financial systems to Oracle Cloud + Manage improvement ideas to create efficiencies in the cash application cycles + Assist the quarterly, monthly, and yearly internal and external audit cycle + Oversee the daily and monthly reconciliation activities and deadlines (following daily Cash applications calendar and Monthly reconciliations and GL closing calendars). Propose and implement solutions for the reduction of manual work + Oversee and streamline credit card chargebacks processes across all CoStar brands, merchants, and systems + Support the team with customer and cross-functional escalations + Oversee SalesForce case processing turnaround time of the Cash applications team + Oversee the end-to-end processing cycle of customer refunds and turnaround time. Drive the implementation of end-to-end refunds reconciliation and the reduction of processing time + Review and approval of all customer refunds (check, ACH, wires, and credit cards) + Act as SPOC for internal Tax department and external US Government and Unclaimed credits/Escheatment regulatory bodies. Manage the escheatment reporting and auditing cycle of reversals and approve escheatment refunds upon request **BASIC QUALIFICATIONS** + Bachelor’s degree in finance, accounting, business, or related degree from an accredited, not-for-profit University or College + A track record of commitment to prior employers + 8+ years of management experience in a corporate environment + 4+ years of experience in cash applications, collections, or billing in a high-volume corporate environment + Demonstrated process orientation - ability to analyze processes, improve processes and measure process quality and scale + Excellent organizational skills and attention to detail + Strong data analytics + Advanced Microsoft Excel required **PREFERRED QUALIFICATIONS AND SKILLS** + Six Sigma certification + Demonstrated ability to work across departments to achieve goals including Tax, G/L, FP&A, Treasury, Sales & IT + Demonstrated understanding of entire order to cash cycle in B2B environment + Experience with Microsoft Navision, Oracle ERP, SalesForce or other large ERP systems **What’s in it for you?** ** ** When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to): + Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug + Life, legal, and supplementary insurance + Virtual and in person mental health counseling services for individuals and family + Commuter and parking benefits + 401(K) retirement plan with matching contributions + Employee stock purchase plan + Paid time off + Tuition reimbursement + On-site fitness center and/or reimbursed fitness center membership costs (location dependent) + Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups + Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position. \#LI-SM8 CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to recruiting@costargroup.com .