At Amazon, we're working to be the most Customer-centric company on earth. Our goal is to deliver a world class experience for returns. In this role, you will partner with internal stakeholders across Amazon to extend and enable return solutions in a cross team manner. This work includes the requirement to continually innovate, while extending scalable return program solutions worldwide.

The Senior Manager, Worldwide Returns PMO collaborates with external product and program owners across Amazon to ensure they include a well thought out returns and disposition solution and customer returns experience as part of each partner team's overall strategy. We own the initiation, prioritization, or termination of work and changes necessary (with external teams) to ensure that external roadmaps, designs, and strategic objectives finance, risk align with our north star customer experience and Amazon economics.

Key job responsibilities
Highly analytical, self-starter, and customer-focused

Operates with a strong sense of urgency and personal commitment

Capable of handling changing priorities and use good judgment in stressful/ambiguous situations

Enjoy solving complex problems independently and autonomously

Can relentlessly simplify processes

Solutions architect experience