The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Meet the team

The Senior Manager, Product Compliance is a key member of the Risk Management team, focusing on the assessment and oversight of payment services products for PayPal UK Limited (PPUK). You will ensure that all products are designed, launched, and maintained in alignment with regulatory requirements, including FCA regulations, Consumer Duty, and Payment Services Regulations (PSRs). Acting as the bridge between product teams and regulatory compliance, you will provide expert guidance to mitigate risks while supporting innovation. Ideally you will combine technical knowledge of regulatory frameworks with strong analytical skills and a customer-centric mindset to drive compliant and sustainable product development.

Job Description:

Your way to impact 

 

You will play a critical role in assessing and managing the risks associated with payment services products offered by PayPal UK Limited (PPUK). With a focus on maintaining compliance with FCA regulations, Consumer Duty, and payment services regulations, you will ensure that new and existing products align with regulatory requirements and the institution's risk appetite. 

 

Responsibilities 

 

Risk Assessment & Analysis: 

Conduct comprehensive risk assessments for new and existing payment services products. 

Identify and evaluate regulatory, operational, and reputational risks across the product lifecycle. 

Collaborate with cross-functional teams to embed risk mitigation measures into product design. 

Regulatory Compliance: 

Ensure adherence to the FCA Handbook, Consumer Duty principles, and Payment Services Regulations (PSRs). 

Act as the regulatory subject matter expert, providing guidance to product development teams on compliance obligations. 

Monitor regulatory developments and advise on their potential impact on products. 

Consumer Protection & Duty: 

Embed Consumer Duty requirements into product governance, ensuring fair outcomes for customers. 

Assess the customer journey, pricing, and disclosures for compliance and transparency. 

Lead efforts to identify and address potential harm to consumers, including vulnerable customer groups. 

Governance & Reporting: 

Maintain a robust product risk framework, ensuring effective oversight and reporting to senior management and the board. 

Prepare risk and compliance reports, including thematic reviews and remediation plans. 

Support audit and regulatory reviews related to product risk management. 

Stakeholder Engagement: 

Partner with first-line product teams to build awareness of regulatory requirements and risk best practices. 

Liaise with second-line compliance and legal teams to resolve complex regulatory matters. 

Represent the institution in discussions with the FCA and other external stakeholders as needed. 

 

Job requirements and Interpersonal skills 

In-depth knowledge of FCA regulations, including the FCA Handbook and Consumer Duty. 

Strong understanding of Payment Services Regulations (PSRs) and associated risks. 

Proven experience in a product risk, compliance, or similar role within the payments or eMoney sector. 

Ability to translate complex regulations into actionable product design recommendations. 

Skilled in building risk frameworks and conducting detailed risk assessments. 

Excellent communication and stakeholder management skills. 

 

Additional Skills: 

Bachelor’s degree required with 7-10 years of experience. 

Strong computer knowledge; excellent MS Word, Excel, and PowerPoint skills. 

Professional certification in compliance, risk, or financial services (e.g., ICA, CISI). 

Experience with consumer protection frameworks and managing interactions with the FCA 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.