Site Name: USA - Pennsylvania - Philadelphia, Bengaluru Luxor North Tower Posted Date: Feb 26 2025 In the Software Asset Management Product team, we manage a small portfolio of digital products that enables Tech to manage requests for software deployment, software license consumption, monitoring and optimization. The Product Owner, Software Asset Management is accountable for driving value delivery from products in the portfolio, which are centered around an enterprise ServiceNow SAMpro subscription and the automation capabilities the ServiceNow platform offers. Working closely with the Tech Software Asset Management Process Owner and other key stakeholders for software request and distribution, the Product Owner ensures our SAM products are enhanced to meet new use case requirements, adhere to SAM best practices and internal software standards and policies. The Product Owner, Software Asset Management has an advanced understanding of the software asset life cycle, ServiceNow SAMPro module and a good working knowledge of associated hardware asset management processes that underpin the management of software asset life cycle, and will be the advocate for SAM best practice and customer experience. This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: Leadership: Platform leadership for the deployed ServiceNow Software Asset Management product (SAMpro). Make sound decisions to enable the agile development team to yield prioritized value delivery and encourage strategic thinking, innovation, and action Product Domain: Understand the product domain (Software Asset Management in ServiceNow) from a technology perspective and how it adds value for our business stakeholders. Accountable for owning the technical product domain relationship with ServiceNow and third-party solutions providers, developers, and internal Tech partners and SAM process owner. Technical Configuration: Assist the ITOM/ITAM/Core & CMDB Product Manager to decompose funded Epic work into deliverable Feature work and be responsible to surface product domain technical debt work to the Product Manager for inclusion to product domain roadmaps and PI Planning. Accountable for owning the prioritized product domain backlog, working with the agile delivery team to plan committed Feature work delivery and accept that Feature work as complete when delivered by the agile delivery team. Governance & Product Assessment. Standardize product domain value delivery based on vendor best practices and by leveraging knowledge from the ServiceNow customer community. Use data to drive product domain operational improvements and to influence the strategic product domain roadmap. Partner closely with ServiceNow product owners and influence the internal ServiceNow roadmap for Software Asset Management feature enhancements. Work with the Product Manager to plan new value delivery by incorporating those feature enhancements into the roadmap. Quality, Risk & Compliance: Responsible for ensuring product domain delivery supporting the business is compliant with internal security, risk management policies and practices, external regulatory and statutory requirements e.g. GxP, SARBOX Why you? Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: Bachelor's degree (BA/BS) in Computer Science, Information Systems, Software Engineering, or a related field, or equivalent technical qualification with relevant experience. 5+ years combined experience in Software Asset Management Support or Leadership Role in an IT operations, managed services, or service delivery environment Software Asset Process Manager and Support duties and roles within an ITAM environment ServiceNow or other ITAM tool experience Advanced understanding of ITAM fundamentals with experience with SAM. Experience with implementing and Managing ITAM or ITIL processes Experience in a Product Owner role, providing solutions to solve business problems Product Owner experience and accountabilities, agile delivery methodology, and relevant framework experience e.g. Scrum, Kanban, SAFe Excellent senior stakeholder management, strong influencing, and communication skills Experience in collaborating with and aligning cross-functional teams around a clearly prioritized backlog Experience working with third parties in the delivery of working products Experience working with diverse teams (countries and cultures) effectively Preferred Qualifications: If you have the following characteristics, it would be a plus: Lean Six Sigma ITIL Intermediate - Service Operations (v3) / ITIL Specialist – Create, Deliver and Support (v4) level qualification Strong sense of urgency, ability to make things happen Effectively manages multiple tasks in parallel. Problem Solving methods and techniques, e.g. Kepner-Tregoe SAFe certification #LI-GSK Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. 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