Purpose & Overall Relevance for the Organization: 

Manage product and range feedback based on customer insights, working closely with customers and Buying team to ensure our brands are presented optimally in the market to achieve OTB target and to drive business continuous growth 

 

Key Responsibilities:  

Communicate with customer, to land buying strategy and guidance to achieve OTB target 

Lead the team to collect and filter product feedback from customer and feedback to FRS buying (Regular feedback / SMM / MW / Assortment / In-season feedback, etc.) as the role of key product interface with customers 

Lead the team for OTB landing execution to customer include buying structure, product ranges and packages (Order information communication / collection / adjustment landing / Mandatory order execution, Store list collection and maintenance etc.) 

Ensure product landing in store through collaborating with Retail Ops team at in-season trading 

Provide product performance review and analysis on account level, and provide insights to support sales leader to fully understand sales from product perspective 

Lead the team to provide analysis on products ranges / buying plan and inputs on buying plan specific to customer and stores level which fits customer business 

Product promotion and incentive by branch level tracking to drive product ST and inventory control to align with sales strategy 

Work with Sales Operations regarding order delay and order cancel maintenance  

Key business meeting arrangement and logistics (COVA / SMM / TM, etc.) and Trade Meeting Highlight room walk-through with customers 

Responsible for by acct business review, focus on product analysis, feedback and insights 

Product price erosion management 

Support projects under specific category if any 

Support cross functional team on React and Must Win projects if any 

Daily customer product contact window and other ad hoc tasks 

 

Key Relationships:  

Internal: Account Sales, Franchise Buying, BU, Retail Marketing, FRS Operations HQ, etc. 

External: Franchise customers HQ & Branches 

 

 

 

 

Requirements: 

Knowledge, Skills and Abilities:  

Strong interpersonal and relationship management skills 

Excellent communications, influencing and negotiating abilities, strong presentation skills 

High degree of commercial and business acumen knowledge (e.g. sales, trade marketing, finance and controlling) 

Strong analytical skills, strong commercial and business / product acumen knowledge 

Fluent in written and spoken local language as well as English. 

IT skills: Advanced MS Office Skills 

 

Requisite Education and Experience / Minimum Qualifications:  

University degree in Business, or equivalent professional experience, ideally with Sales / buying / merchandising experience 

5 years+ of broad merchandising experience; ideally with both category merchandising and retail merchandising experience; Or 5 years+ of account management experience; ideally with key account management