Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager, Program Management

In this role, The Program Manager will lead and oversee the implementation and ongoing management of indirect procurement initiatives across multiple categories, ensuring operational excellence and value creation. This role is a key liaison between stakeholders, service providers, and internal teams to drive program success and continuous improvement.

Responsibilities

· Develop and execute comprehensive program strategies to optimize indirect procurement outsourcing operations, including transition plans, governance frameworks, and performance metrics tracking systems.

· Lead the end-to-end management of outsourcing relationships, including contract management, service level agreement monitoring, and performance optimization across multiple procurement categories and geographies.

· Establish and maintain robust governance structures, including steering committees, operational reviews, and escalation protocols to ensure program effectiveness and stakeholder alignment.

· Drive continuous improvement initiatives by analyzing program performance data, identifying optimization opportunities, and implementing solutions to enhance operational efficiency and cost savings.

· Manage program budgets, resource allocation, and risk mitigation strategies while ensuring compliance with corporate policies and regulatory requirements.

· Develop and maintain strong relationships with key stakeholders, including service providers, business unit leaders, and procurement teams to ensure program success and alignment with organizational objectives.

Qualifications we seek in you

Minimum Qualifications

· Bachelor's degree in Business Administration, Supply Chain Management, or related field

· 7 years of experience in procurement, program management, or related field

· Proven track record of managing large-scale outsourcing programs or transformation initiatives

· Strong understanding of procurement processes, systems, and best practices

· Excellence in stakeholder management and communication across all organizational levels

· Project management certification (PMP or equivalent)

· Demonstrated experience in vendor management and contract administration

Preferred Qualifications/ Skills

· Master's degree in Business Administration or related field

· 10 years of experience in indirect procurement with focus on category management

· Experience with procurement systems implementation and optimization

· International business experience and understanding of global procurement practices

· Six Sigma certification (Green Belt or higher)

· Advanced knowledge of procurement analytics and reporting tools

· Experience in change management and organizational transformation

· Multi-lingual capabilities, particularly in major business languages

"The approximate annual base compensation range for this position is $110,000 to $120,000. The actual offer, reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity."

Los Angeles California-based candidates are not eligible for this role

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.