Job Description:

Project and Process Excellence Manager

The Project and Process Excellence Manager will drive initiatives that align to the organization’s business, strategic, & associate experience objectives. As a member of the Project Management and Shared Services team, you will join a team that provides support to HR Shared Services, Benefits, and Compensation. In this role you will have the opportunity to work across teams and with key business partners to identify challenges, understand current state, develop future state solutions, and execute on impactful changes to improve key HR programs and services that touch Associates and Managers across the firm.

The Purpose of Your Role

The Project and Process Excellence Manager will partner across multiple business units to drive projects and initiatives supporting the continuous improvement of the organization’s processes and services. This role is involved in the full project management lifecycle of high impact work that has interdependencies and spans across a variety of business units within the HR organization.

Identify and deliver process improvement projects from definition through implementation, managing all phases of the project lifecycle Develop and execute comprehensive approaches to work, from opportunity analysis, designing and facilitating process workshops, business process testing, readiness and training, and understanding impacts to service models Direct and perform analysis and research, including process, financial, and operational analyses, in collaboration with, and building consensus among cross-functional stakeholders Coordinate closely with business partners to identify and leverage end-to-end processes opportunities Prepare presentations and present to senior management Provide direction and coaching to team members within either direct or matrixed structures The Expertise and Skills You Bring 3-5 years or more of project/program management experience with a focus on process improvement Demonstrated success at leading and delivering results for strategic, transformational, and growth projects Experience in process design and improvement capabilities and demonstrable ability to think end-to-end about the work to be implemented Knowledge of core operations management concepts (Agile, Six Sigma, Transactional Lean, and Quality Management experience a plus) Strong communication skills (verbal/written) and ability to create and deliver effective presentations Ability to work across the organization and interact/influence/negotiate effectively at all levels of management and peers Comfort with complexity and ambiguity, and ability to quickly adapt and learn new functional areas and products Curiosity to learn and uncover the root of ambiguous and complex business and situations through respectful questioning, research, and investigation Comfort in leading, advising, and empowering team members, at times without formal management authority

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