**_Welcome to Warner Bros. Discovery… the stuff dreams are made of._** **Who We Are…** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. **ハリー・ポッターショップ原宿** ハリー・ポッターのリテール事業のさらなる拡大のため、東京に新店舗をオープンする予定です。ロンドンのキングス・クロス駅構内、ニューヨーク、またワーナー ブラザース スタジオツアーロンドンと東京で運営しているハリー・ポッター直営公式ショップの成功を受け、今回の新店舗でも、エンターテインメント性とインスピレーションに満ちた商品とサービスでハリー・ポッターの魔法の世界を満喫する機会を提供いたします。 この東京の新店舗は、2025年夏にオープンを予定しており、約900平方メートルの広さを誇ります。世界有数の商業エリアである原宿に位置し、多くの人々に愛される店舗になることを目指します。 ハリー・ポッター・ショップは、魔法の世界に命を吹き込む魅惑的な体験を提供するために設計されており、各店舗には記念撮影スポット、インタラクティブな展示、オリジナルの映画の小道具が用いられた内装など、他にはない体験が盛り込まれています。 **職務内容** 原宿の新店舗およびその他の東京都心部の店舗において、リテール・オペレーションチームを下記の要素でリードする： · 顧客サービスの最大化 · 高い商業水準を求める · 店長としてお店を代表する · 効果的な在庫管理を確保する **必須職務：** **プレオープン** · シニアディレクターと協議の上、原宿の新店舗のリテール戦略を策定し、実行する · アソシエイトからアシスタントマネージャーまでを含むチームの採用、入社、トレーニングを行う · 清掃、施設管理、飲食、ロジスティクスなど（ただしこれらに限定されない）、開業後の運営に必要なサードパーティの業者との契約を履行、関係を構築し、ブランド基準を確立する · レジ業務、パーソナライゼーション、顧客サービス、一般的な在庫管理など、店舗の日常業務に関するすべての業務および安全衛生手順を確立し、トレーニングを実施する · 売り場に商品を並べ、保管計画を立て、開店日までに顧客対応可能な店舗を実現する **販売** · すべての機会を最大限に活用し、販売目標を確実に達成する · 店舗の利益を最大化するために、売上予測、ポジティブな解決策、文書化された行動計画を策定し、効果的な商業管理を行う · 自らが先頭に立ってチームが提供するサービスを最適化し、コンバージョン率と客単価を向上させる · 販売促進のためにグラフィックや使用機器がガイドラインや合意された基準に沿って正しく使用されていることを確認する · データを分析し、商品のパフォーマンスに関する情報をステークホルダーにフィードバックする · 結果をモニターし、改善点があれば必要に応じて作業過程を考案する · 新たな収入源、ビジネスチャンス、プロジェクトの開発をサポートする · マーケティング＆PRチームと協力し、新しいソーシャル・メディアのコンテンツやその他のエンゲージメントの機会を展開し、来店促進をサポートする **人材** · 可能な限り最高レベルのサービスと営業成績を達成するため、アシスタント・マネージャーを指導し、モチベーションを高める · 勤務シフト表とスケジュールを包括的に把握し、すべてのリテールエリアに適切なスタッフが配置する · スタッフトレーニングの内容と頻度を戦略的に策定し、チームがビジターのニーズに完全に応えられるように、サービスとビジュアルを最適化させる · 日々のブリーフィングをサポートし、チームメンバー全員が部門内のすべての活動やより広範なビジネスを完全に把握できるようにする · 継続的なリテール部門の採用を行い、チームのパフォーマンスと育成を管理する · リテールチームが効果的なアフターサービスを提供できるようにし、継続的な顧客ロイヤルティと満足度を確保する · ラインマネージャーからのマンツーマンのコーチングを通じて、自己成長を促す **商品** · 店舗やリテールエリアの在庫レベルをモニタリングし、在庫切れが無いようにマーチャンダイジングチームと連携する · スタジオツアー東京および倉庫オペレーションズチームと密接に連携し、日々の在庫がスムーズに配送されるように、オペレーション上効率的な計画を作成し、輸送中の在庫の差異や破損をモニタリングする · VMDチームと協力し、最高水準のビジュアルマーチャンダイジングを行う · 効果的な在庫管理と業務効率化により、売場の在庫数と補充システムの最適化を行う · 飲食のパートナー会社と協力し、定期的に新しいケータリングを開発することで、売上を促進し、新たな顧客を獲得する **経営管理** · 定期的に財務報告書、従業員報告書、製品報告書を作成し、レポートする · 近隣の店舗や地元のコミニティー等と連絡を取り合い、協力関係を結ぶ · ワーナー ブラザース ディスカバリーの方針に従って発注書を管理および/または承認する デューティー・マネージメントとオペレーション · 原宿の新店舗をはじめとする店舗の開店・閉店をサポートする(週末や夜間を含む週7日勤務の勤務シフトの一環として） · 店舗施設の継続的な運営サポートを管理するため、サードパーティと定期的にミーティングを行い、問題があれば必要に応じてエスカレーションを行う · 事故発生時の効果的な報告システムの構築など、スタッフとビジターの安全な環境を確保するために、すべての安全衛生の方針と手順を指導・モニタリングをする **選考基準** · リテール業態（または観光業、レジャー業、文化遺産産業）での同様な経験 · 店長及びエリアマネージャーとしての店舗管理経験（旗艦店など大規模店舗の管理経験をしている方が望ましい） · サービスや接客が重要視される環境での就業経験 **必要なスキル** · 最高レベルの顧客サービスを提供できる · 売上を最大化する為に様々なチャレンジができる · 目標を達成するために、個人とチームを育成し、モチベーションを高める · 店舗運営を最適化させるため、タイムリーかつ効果的なコミュニケーションができる · 顧客やスタッフと積極的に交流できる · 仕事の優先順位をつけ、変化に対応できる · 柔軟なアプローチでチームの一員として働く ·日本語による優れたコミュニケーション能力 · ビジネスレベルの英会話スキルがあることが望ましい。 **Company Overview** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide. **Harry Potter Shop Harajuku** We will be expanding the Harry Potter retail business with the opening of a new shop in Tokyo. Following the success of the official Harry Potter Shops at King’s Cross, New York, and Warner Bros. Studio Tours in London and Tokyo, this latest opening will continue to celebrate the magic of Harry Potter with products and experiences designed to entertain and inspire. The two-storey Tokyo shop, opening in summer 2025, spans 10,000 square feet and is located in Harajuku, one of the world’s most popular retail destinations. It will be the newest addition to the Bros. Worldwide Studio Tours and Retail division and in Tokyo it will be synergizing with Warner Bros. Studio Tour Tokyo – The Making of Harry Potter (WBSTT), an indoor attraction that invites visitors to explore the fascinating behind-the-scenes world of Harry Potter, which opened in June 2023. WBSTT offers unique features to help visitors deepen their understanding of how the Harry Potter and Fantastic Beasts films were made. With iconic film sets to explore, costumes and props to discover, and magical experiences to enjoy, the indoor attraction invites visitors to experience scenes from the films firsthand and uncover how the world's favourite book series was brought to life on screen. This is the second tour of its kind in the world, building on the enormous success of Warner Bros. Studio Tour London (WBSTL) and allows visitors to step onto film sets and enjoy an exciting entertainment experience. **Job Duties** **Primary Purpose of the Job:** To lead the retail operations team within the Harry Potter Shop Harajuku, and other central Tokyo store(s) by:- + maximizing customer service, + demanding high commercial standards, + represent the store as a tencho externally + ensuring effective stock management. **Essential Job Functions** : **Pre-opening** + In consultation with Senior Director, Tokyo Retail Operations, develop and implement the Retail strategy for the new Tokyo store(s). + Recruiting, on-boarding and training the team, from Sales Associates to Assistant Managers, + Executing contracts, build relationships and establish brand standards with third-party vendors to be employed for the post-opening operation including, but not limited to, cleaning, pest control, waste management, facilities management, food & beverage and logistics. + Establish and ensure complete training of all operating and H&S protocols for daily function of the store(s), including cashier operations, personalisation, stock replenishment, customer service, and general inventory management + Deliver a customer-ready store on the opening date, with sales floor merchandised and storage plans established **Sales** + Ensure our sales targets are achieved by fully maximizing all opportunities. + Effective commercial management, developing sales forecasts, positive solutions, and documented action plans to maximize store profit. + Optimize service provided by team and self, leading by example, to increase customer conversion and average spend. + Ensure all scheme, graphics and equipment are being used correctly and in accordance with guidelines and agreed standards to promote sales. + Analyse and interpret commercial data and feedback information on product performance to our merchandise partners. + Monitor and review results and evolve processes accordingly. + Support with development of new income streams, business opportunities and projects connected with commercial and retail operations. + Work with the Marketing & PR teams to develop new social content and other engagement opportunities to help drive footfall. **People** + Lead and motivate assistant managers in order to achieve highest possible levels of service and sales performance. + Overview rotas and schedules to ensure all retail areas are correctly staffed and sales maximised. + Strategically manage the content and frequency of staff training to ensure the team are fully equipped to meet visitor needs delivering optimum levels of service and visual standards. + Supporting in daily briefings to keep all members of the team fully aware of all activity within the department and the wider business. + Provide on-going retail recruitment and manage performance and development of the team. + Enable the retail team to provide effective after sales service, ensuring ongoing customer loyalty and satisfaction. + To take responsibility for own personal development through one-on-one coaching from line manager. **Product** + Monitor stock levels held in stores and retail areas, identify potential out-of-stock issues, and communicate back to merchandising team for review. + Work closely with the Studio Tour Retail Operations and Warehouse Operations teams to achieve smooth logistical transportation of inventory daily, creating operationally efficient storage plans and monitoring stock variances/damages in transport. + Ensure the store is visually merchandised to the highest standard work with VMD team. + Ensure sales floor stock densities and replenishment systems are at optimum levels through effective stock management and operational efficiency. + Work with Food & Beverage partner to regularly develop new catering offerings to help drive sales and attract new custom. + Lead on security issues for the retail team and encourage minimal shrinkage through the efficient handling of product and packaging. + Lead the store retail team on all stock counts. **Administration** + Collate information and prepare any financial, employee or product reports, ensuring strong attention to detail is maintained + Liaise with neighboring stores, landlord and local councils to maintain cooperative relationship and reputation as a good corporate citizen. + To ensure administrative work is accurate and up-to-date. + Manage and/or authorise purchase orders in accordance with Warner Bros. Discovery policy. **Duty Management and Operations** + Support the retail team at Harry Potter Harajuku and other store(s) to open and close the locations (as part of a seven days a week rota including weekends and evenings). + Meet regularly with third party vendors to manage on-going operational support of store facilities, documenting any issues and escalating as required. + Lead and monitor all H&S policies and procedures to ensure a safe environment for staff and visitors, including developing an effective reporting system for incidents. **Selection Criteria** **Relevant Previous Work Experience** + Senior leadership experience in a similar retail environment (or the tourism, leisure or heritage industry). + Experience in managing a store as a tencho. + Experience of having worked in an environment where high emphasis is placed on service, product presentation and commercial management. **Skills Required** + Highest levels of customer service. + Problem solving and decision making across all areas on a daily basis. + Proactively seeks out opportunities to increase sales. + Develops and motivates individuals & teams to achieve goals. + Communicates in a timely & effective manner to enhance store operations. + Interacts effectively with customers & staff. + IT literate. + Well organized and focused. + Able to prioritize workload and manage change. + Work as part of a team with a flexible approach. + Excellent verbal and written communication skills both in Japanese. + Business-level English speaking skills are desirable. **Education/Qualifications** + Educated to degree level (or equivalent qualification with extensive vocational experience). + Full use of Microsoft Office Suite would be advantageous. **Working Pattern:** + 37.5 hours a week working shifts. + Regular weekend and evening work and weekends are required.he business. **How We Get Things Done…** This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. **Championing Inclusion at WBD** Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page (https://careers.wbd.com/global/en/accessibility) for instructions to submit your request.