Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms. 

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

We are looking for a talented, creative, and enthusiastic person to join BILL’s Risk Management Organization. This role will report to the Senior Director, Risk Portfolio Management and will work closely with cross functional teams and leaders to create, implement, and manage Bill’s Risk related experiences and exposures related to Risk vulnerabilities across different channels. 

This person will be responsible for identifying external and internal opportunities, as well as building and maintaining new/enhanced strategies in collaboration with cross functional teams to operationalize. This position requires a person who has experience applying data-backed approaches to inform insights, influence stakeholders on relative priorities, strategic thinking, people management, strong interpersonal communications and driving initiatives.

Expectations of this role:

Lead, manage and develop analytically driven team members with a high degree of success and be accountable for the performance and results of your direct team Utilize data-backed approaches to build and implement best-in-class customer experiences specific to risk related actions/events Push the boundaries of identifying and resolving risk related vulnerabilities through building a cross functional, collaborative and impactful operating model Design and implement highly efficient and effective frameworks that will enhance user experiences with respect to Risks’ communications and data products/tools Lead the assessment of risk experiences across various products and segments while incorporating BILL level exposure at the customer level. This involves analyzing risk actions/events, customer behaviors and segment/product trends to identify potential risks and opportunities. Develop monitoring scorecards and dashboards to track risk actioned experiences and measure the impact on new/enhanced changes Oversee the performance of a centralized risk vulnerabilities testing, identification and remediation function for Fraud and Credit Risk Management organizations Have technical and analytical acumen to design, develop and implement end to end solutions to improve Risk customer experiences and to identify and remediate Risk vulnerabilities Develop key performance indicators (KPIs) and metrics to monitor the effectiveness of improvements made in risk experiences and reduced vulnerability exposures, as well as prepare regular reports/presentations for risk leaders on a routine basis Strong knowledge of the fundamentals of risk strategy such as fraud detection and prevention, balancing customer experience against rising fraud threats, using data to draw insights for risk mitigation Adept at SQL queries, reporting and presenting findings; Proficiency in spreadsheets, and other visualization tools such as Tableau, Power BI, etc. Strong analytical abilities. Familiarity with typical credit data, fraud detection and preventative systems & technologies Strong organization and time management skills and the ability to prioritize manage multiple projects at once Experience managing cross-functional, multi-stakeholder processes, communicating and influencing stakeholders at various levels across functional boundaries Drive change and collaborates with other functions to ensure alignment to company goals Influences at a higher-level, gaining buy-in to achieve business objectives

We’d love to chat if you have:

9+ years of experience within a combination of risk management, operations and/or customer experience, within Fintech or Financial Services industries, with an emphasis on fraud and/or credit risks 5+ years experience in people leadership; driving team goals that are aligned with the broader organization.  Effective communication and coaching skills in a fast paced environment. Bachelor's degree in Business, Economics, Finance, Business Analytics, Mathematics, or a related field Strong digital payments customer experience knowledge in identifying and resolving paint points and/or preventing exposure to vulnerabilities Design and/or UI/UX framework building of data products/tools a strong plus Experience in reading and writing SQL or other data extraction or analytical languages Leads collaborative efforts among diverse teams and departments, fostering a culture of innovation and knowledge-sharing Excellent organizational skills - must possess ability to prioritize and balance multiple tasks simultaneously cross-functionally. Exercises significant influence on critical topics, both internally within BILL and externally within the industry

Competencies (Attributes needed to be successful in this role):

Payments and Risk Management domain knowledge Problem solving / Decision making Management experience Out-of-the-box thinking with an ability to be highly flexible Analytical, ability to use logical reasoning and draw conclusions from insights Excellent written and verbal communication skills Team Player

Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary  ranges noted below roles in the specific  geographic zones

Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle$185,100—$230,900 USDZone 2- CA (Non San Francisco Bay Area), Austin TX, Massachusetts$166,600—$207,800 USDZone 3 -Utah (includes Utah office), Houston TX (office), Florida, North Carolina$157,400—$196,200 USD

Let’s talk about benefits

100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) HSA & FSA accounts  Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off  Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.   

We live our culture and values every day

At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.

If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact interviewaccommodations@hq.bill.com.

BILL Culture:

Humble - We check our egos at the door. We are curious. We listen, accept feedback. Authentic - We earn and show trust by being real—embracing our authentic selves. Passionate - We care deeply about each other and our customers. Accountable - We are duty-bound to each other, our customers, and society. Fun - We wrap it all together by building connections and enjoying time spent together.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants