Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan  Employee Assistance Program Excellent training and professional development Referral Program
 

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans

 

Job Summary:

If you’re hard-working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Keystone where you’ll instantly feel at home.

Job Responsibilities;

Provide daily oversight and support to operation managers and employees. Analyze systems and operational procedures and evaluate and implement new systems as required. Responsible for daily monitoring of rooms inventory, rate and plan availability and preparing reports of room availability and revenue generated. Plan, develop, implement and evaluate the level of guest service given to external customers by reviewing all guest surveys from Medallia, TripAdvisor, and any other guest feedback channels. Follow up/resolve as required. Maintain product and service quality standards by conducting periodic inspections, investigating complaints and initiating corrective action. Develop and utilize operating and training manuals to foster professional development and cross-training. Develop monthly action plans to proactively correct departmental deficiencies. Detect signs of emergency situations and respond with proper and prompt action. Review all schedules, purchase requests, purchase orders, to achieve budget and forecasted labor and expense targets and appropriate staging levels for optimal guest service. Represent Front Office and Housekeeping in the pre- and post- convention meetings and communicates needs to proper departments. Responsible for financial success of the rooms department including owning budgeting process, monthly forecasts, managing labor and expenses, and adjusting to changing levels of business. Responsible for the hiring, training and performance management of the rooms department. Focus on developing his leadership team through commitment to the VR Talent Philosophy. Conduct daily stand up meeting for hotel leaders, and ensure line up happens for AM and PM shift for bell and front desk. Integral member of the hotel leadership team. Actively involved in the weekly ROCS meetings and driving the revenue strategy, including owning inventory adjustments that are needed to achieve maximum RevPar. Adhere to and train on all resort standards to ensure meeting annual goal plan targets and achieve passing scores. Weekly self-audits. Take ownership of all valet operations and ensure adherence to safety standards. Ensure vehicle incidents are avoided through appropriate training and oversight of the valet and bell team. This position will act as General Manager in their absence.

Job Qualifications:

Required:

Minimum of 5 years in the lodging industry Minimum of 3 years of hotel management Experience managing department financials High level of professionalism and emotional intelligence

Preferred:

Bachelor's degree with an emphasis in Hotel Management Experience opening a hotel Experience with PeopleSoft

 

The expected pay range is $80,000- $90,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  507347
Reference Date: 02/25/2025 
Job Code Function: LDR