Senior Manager, Sales Operations LM/KP/EDPFM/BL
The Estee Lauder Companies
**The Estée Lauder Companies Inc.** is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
**Description**
OBJECTIVE:
Experienced retail business manager skilled in developing and managing retail and net plans, evaluating stock and sales plans, and overseeing trade inventory. Responsible for delivering gross to net shipment plans and meeting return objectives. Partners with Account Management to set and revise estimates, supports brand strategy, and assists in planning policies. Collaborates with DP and Supply to meet inventory needs.
RESPONSIBILITIES:
Annual Budgets/LRP
+ Support Budget process through:
+ Prepare Account level Retail, Gross Shipments, returns, estimates for door closings/openings and other financial estimates for total brand with Head of SOPS, AM, Finance & GM
+ Prepare and issue templates to the field to develop annual retail sales targets by door
Retailer Plans + Monthly Maintenance
+ Facilitate Roll-up of Brand-level Seasonal Account plans and Alignment through:
+ Roll up entire account level plans, analyzing R&O between account and brand level category plans
+ Strong ability to work with Head of SOPS, AM, Marketing and GM to align on brand’s final plan and the investment needed to fulfill plan
+ Evaluate and provide feedback to planners on Brand Stock and Sales plans by account, roll up to brand level, including returns, markdowns, etc.
+ Provide direction to AM & planners to ensure optimal management of inventory levels. Review monthly account performance metrics (e.g., WOS, counter service levels, fill rates, inventory turn) to ensure optimization of trade inventory. Guide phase-ins, phase-outs, discos, returns, DIFs, testers, adjustments and markdowns, with focus on proactively minimizing returns and DIFs.
+ Reviews excess inventory with supply and AM to help develop plans to reduce excess
+ Oversees plan and execution of returns, and promo/launch/set forecasts
+ Works with IBP to ensure forecasts are accurate based on brand & account plans
+ Support AM in door productivity & staffing analyses
+ Weekly / Monthly / Qtrly Estimate Review Process & Reporting
+ Assists monthly LE process, including Retail Sales & Gross Shipments, returns and etc; gathers input from AM/planners to develop Shipment plans & helps identify R&O’s
+ Compile & report weekly/monthly sales results v PL, LE & LY. Facilitate weekly brand review to identify retail, shipment and sales reduction R&O’s. Collaborate with AM on commentary for reporting purposes
+ Drives monthly templates coordination: ELTA, IR, BRM, etc
Consensus/IBP
+ Structures feedback from AM/planners to shape sales outlook on demand plan forecast
+ Participates in consensus reviewing impacts of programs, sales, supply and demand planning forecasts; calls out supply R&O
+ Leads more detailed SKU alignment meeting between AM, Supply and DP to discuss impact at SKU level of current sales, in-stock levels at POS, etc. to align brand, DP and supply forecasts at granular level
+ NPL & SKU Management
+ Participate in NPL forecasting process/timeline across brand collaborating between AM/Mktg/IBP teams/Global to ensure proper ambition, benchmarking and retailer data is used. Enforce financial rigor in conjunction with maximizing opportunity
+ Development of Planning Organization and Ongoing Process Improvement
+ Develops effective and efficient processes to support the Head of SOPS & AM in developing realistic, aggressive, and profitable account level plans
+ Stays up to date with new systems to continuously revise processes, level of planning to drive business insights and develop stronger, accurate and more aggressive plans
**Qualifications**
QUALIFICATIONS
+ 8+ years of relevant experience.
+ Strong analytical and business acumen.
+ Experience as a buyer/inventory planner is a plus.
+ Excellent negotiation, interpersonal, and communication skills.
+ Proficient in Excel, Word, PowerPoint, Mi9, and DWH.
+ Self-starter, detail-oriented, organized, and adept at problem-solving.
+ Flexible mindset, able to multi-task and prioritize effectively.
**Pay Range:**
The anticipated base salary range for this position is **$99,400.00** to **$163,800.00** . Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program as well as participation in the share incentive plan. In addition,
The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.
**Equal Opportunity Employer**
It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.
**Michigan Applicants:** Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.
**Philadelphia Applicants:** Philadelphia's Fair Chance Hiring Law (https://www.phila.gov/media/20240326142036/V6-Fireball-Handout-fairchance-E-S.pdf)
**Rhode Island Applicants:** The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.
Equal Opportunity Employer
It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.
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