Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.
Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.
Recognitions
Consistently Ranked Science’s Top Employer
Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That’s why we’ve been named the No. 1 company to work for in the biopharma industry in Science’s Top Employers survey for four years in a row.
A Certified Great Place to Work®
We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, PEOPLE® Companies That Care, Best Workplaces for Women™, Best Workplaces for Millennials™, and Best Medium Workplaces™ lists.
Overview As the Senior Manager, Service Applications you will be responsible for building and leading an organization that designs and maintains the infrastructure and systems vital for business operations teams to scale and achieve process excellence. This role requires strong collaboration with key team members to ensure that systems and practices align with Insmed’s overall business strategy. You will coordinate the functionality, execution, and scalability of the ServiceNow platform, ensuring that it supports multiple business units, including but not limited to Information Technology, Finance, Human Resources, and Procurement. Your leadership will drive system efficiency, process automation, and strategic technology investments. Responsibilities ResponsibilitiesPartner, collaborate and develop positive relationships with stakeholders to understand organizational needs in support of the digital strategy, corporate objectives, and major functional objectivesPerform gap assessments, formulate investment initiatives that support business prioritiesPartner with the Program Management Office (PMO) organization to develop roadmaps that optimally reflect corporate priorities and balancing of resourcesServe as the IT owner of the ServiceNow platform, ensuring seamless cross-functional integration and operational efficiency.Manage demand and drive execution of a portfolio of projects through effective prioritization, planning (e.g. clear definition of objectives, success criteria, risks, scope, timelines, cost), vendor management and oversightDevelop, document, and maintain process, system, integration and data architectures for the ServiceNow eco-systemsApply standard methodologies for defining business capabilities, understanding core requirements, and managing vendors for implementation and ongoing supportBe the IT owner for ServiceNow platform and partner cross functionally to ensure systems integrate and operate as designed and intended to support global process executionImplement integrated and automated processes that drive efficiency and be audit ready at all times; sustain knowledge continuity through appropriate level of documentation, cross training and vendor managementPosition Requirements3+ years of proven experience as an IT product owner leading a ServiceNow development team across different functional areas continued growth and responsibilities5+ years of progressive responsibility in IT applications with a minimum of 3 years partnering and working with multiple business functions on the implementation of new capabilities enabled by ITProven track record of leading, influencing, and driving initiatives with senior partners.Extensive business system analysis skills and strong experience with system development lifecycle methodologies (e.g. Agile, Waterfall)Strong background in IT operations, administration, and enterprise solutions.The ability and willingness to roll up sleeves as needed to drive team successBachelor’s degree in a related field (Computer Science, Information Systems, Business, etc.).MBA or relevant certifications (e.g., ITIL, PMP, ServiceNow Certified Implementation Specialist) are a plus.Experience in the Pharmaceutical/Biopharmaceutical industry is a plus.#LI-JT1 Salary Range $111,000 - $156,133 a year Compensation & Benefits
At Insmed, we’re committed to investing in every team member’s total well-being, now and in the future. Our benefit programs vary by country but we offer the following to all Insmed team members, regardless of geographic location:
Flexible approach to how we workHealth benefits and time-off plansCompetitive compensation package, including bonus Equity Awards (Long-Term Incentives)Employee Stock Purchase Plan (ESPP)
For more informaion on U.S. benefits click here.
Additional Information
Insmed Incorporated is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.
Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at TotalRewards@insmed.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Applications are accepted for 5 calendar days from the date posted or until the position is filled.
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