Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate.  We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.

Job Summary:

The Senior Manager will craft the new product and services strategic roadmap to directly support the overall strategy of the Aftermarket Services Business.  This role will be instrumental in the cross-functional alignment between Product Development, Sustaining Engineering, Supply Chain, Sales & Marketing, and the rest of the Cirris Services team to ideate, develop, and launch new products and services. 

In conjunction with the long-term planning, this role will actively work to translate vision to operational execution along the three dimensions of: Accessories, Upgrades, and Services Development across both aircraft product platforms – SR and SF.  The scope of this activity will include managing teams of engineers and product/project management personnel.

The peer group that this role will continually collaborate with are:

SF Product Line Leadership SR Product Line Leadership SF Chief Engineer & Deputy Chief Engineer SR Chief Engineer & Deputy Chief Engineer Quality Leadership Customer Support and Network Leadership Aftermarket Business Leadership Product Development Leadership Sustaining Engineering Leadership

Duties and Responsibilities/Essential Functions

Develops the U&A Product & Services Roadmap with direct alignment to the overall Aftermarket Services Roadmap Plans and directs the activities necessary to ideate, develop, and launch new products and services Expands the existing U&A portfolio to drive financial growth for the overall Aftermarket Services team Manages yearly initiative planning and budget planning for the group Prioritizes the group workload and assigns work Looks for cross-functional opportunities for continual updating of Cirrus Aircraft policies and procedures and appropriate ways to communicate with team and partners Consistently exhibit exceptional customer service to both internal and external customers, while demonstrating Cirrus Aircraft’s mission, vision, values, and the Steps of Service Hiring and termination of employees within the group Employee performance management, including annual performance reviews Training and mentoring of employees (including onboarding and recurrent training) Reward and recognition for employees Weekly reporting of group progress and status Distribution and enforcement of policy and guidance from Senior Management Establish communication protocols for vertical and lateral communications within the organization Other duties as required or assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Bachelor’s degree in Engineering, Business Administration, Information Technology, or related field required Master's in Business Administration preferred Five to seven years’ experience in product development & engineering management related work required Three to five years’ experience in project management required

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

Business Insight: Applies knowledge of business and the marketplace to advance the organizations goals. Directs Work: Provides direction, delegates, and removes obstacles to get work done. Drives Results: Consistently achieves results, even under tough circumstances. Builds Effective Teams: Builds strong effective teams that apply their diverse skills and perspectives to achieve common goals. Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Ensures Exceptional Customer Service:  

Energizes the Cirrus Service Essentials   Strives to improve service performance.  Anticipates guests' needs and responds promptly.   Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.  Handles guest problems and complaints.  

Cirrus provides a range of exciting benefits, including:

401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting. Employer-Paid Coverages: Group term life, short- and long-term disability insurance. Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options. Free Health Tracking: With rewards for meeting health goals. Generous PTO: 120 hours accrued within the first year. Employee Referral Bonus: For referring talented candidates. Career Development: Tuition reimbursement and professional growth opportunities. Exclusive Discounts: Access to partner and marketplace discounts. Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!  

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.  Duties, responsibilities and activities may change at any time with or without notice.  Work beyond 40 hours per week may be required. 

This opportunity is located in Duluth, Minnesota. As the home to our corporate headquarters, Duluth is a four-season city on the western tip of Lake Superior and was voted “Best Town” by Outside Magazine. The splendor of the largest freshwater lake in the world offers a multitude of outdoor activities for adventure or rejuvenation. The North Shore lifestyle is known its year-round activities, including bicycle and snowmobile trails, kayaking, rock climbing, fishing, hiking, golfing, sailing and skiing. And as a top employer in the area, Cirrus Aircraft was recently named “Best Overall Large Company to Work for in the Northland” and “Best Workplace Culture” by the Duluth News Tribune readers.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity.  Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.