POSITION SUMMARY: 

The Senior Manager, Slot is tasked with the responsibility of direct management of casino floor operations and accountable for ensuring effective and efficient operations, to meet gaming authority standards and procedures and the maximization of revenue opportunities for the department. Provide support to Vice President, Slot Operations with regards to new initiatives, development of VIP slot business, Ambassador, product development, roll out and monitoring, strategy development, supplier liaison, and inter-departmental communication and cooperation.

PRIMARY RESPONSIBILITIES: 

1.    Manages team of Shift Managers, Supervisors, and Ambassadors on a daily basis, with a close working relationship with Gaming Technical Services and related departments.
2.    Accountability for presentation of floor, team members, machine operability, and coordination of promotions and events from a departmental cooperation perspective.
3.    Development of tools and systems to better manage floor operations, gauge performance, and leverage opportunities to enhance operating capacity. Including department Incentive programs
4.    Builds an environment where team members have the opportunity to develop personally and professionally, fostering a harmonious workplace where they be recognized for their consistent contribution towards attaining departmental and company goals.
5.    Ensures the delivery of exceptional guest service, in terms of guest interaction, timeliness of service, presentation of surroundings and environment, and availability of assistance.
6.    Communication to shift team members regarding pertinent issues and updated procedures, as well as communication to management of operational issues both in terms of guest experience and team member morale.
7.    Effectively manages staff counseling and disciplinary action in accordance with MCE Leisure (Philippines) Corporation Policies & Procedures and departmental Performance Standards.
8.    Team member training and other administrational tasks on an as required basis.
9.    Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.

KEY PERFORMANCE INDICATORS:

1.    Demonstrate clear examples of enhancements of operations to generate revenue or reduce operating expenses
2.    Tangible enhancements made to Signature and High Limit offerings improving overall proposition from a customer’s perspective
3.    Improvement of departmental performance across Ambassador and LTG Operator Incentive Programs
4.    Minimal breaches of department policies and procedures and effective minimization of sick leave.
5.    Retention of team members against Philippine market norms.
6.    Prompt responses to disciplinary breaches, with accurate and timely follow up.

QUALIFICATIONS
I.    Experience
1.    Minimum of three (10) years’ experience in management role in significant gaming establishment(s).
2.     Sound gaming system experience.
3.    Exposure to the Asian gaming environment is an advantage
4.    Experience in managing a significant number of team members

II.    Education

Bachelor’s degree is required; Gaming related courses is an advantage

III.    Skills / Competencies

1.    Strong communication skills; proficiency in the English language, both oral and written forms is required
2.    Proficient in Microsoft Office and electronic mail systems is required

IV.    Other Attributes

1.    Proven motivational style
2.    Respect for, and interest in learning more of, different cultures.