Job Description:

Senior Manager, Strategic Response Governance

The Role

The Business Execution and Controls team within Fidelity Digital Assets is looking for a senior manager to provide analysis and day-to-day management of a range of business operations programs and participate in development of new programs as determined by the ever-growing business.

A key area of focus is the fulfilment of requests from clients and prospects in support of the Client Service, Sales, Operations, and Management teams. This role will play a key part in the successful management of content, process, delivery and communication related to all Requests for Information (RFI), Requests for Proposal (RFP), Due Diligence requests (DD), quarterly, monthly client/consultant/auditor questionnaires and ad hoc requests. A successful candidate will develop and use their knowledge of the Fidelity Digital Assets business and products to provide support and successfully respond to the requests.

The senior manager will also support cross-functional initiatives and programs as needed and serve as a key resource for analytics, logistics, and data management for core control programs such as operational incident management, process redesign, and product implementations.

The Expertise and Skills You Bring

A critical thinker with intellectual curiosity, strong assessment and analytical skills with refined ability to understand dependencies and inter-relations of complex projects and matrixed resources. A linear mentality with the ability to adapt and iterate. An effective project manager able to manage multiple priorities in a fast-paced environment with a passion for quality, customer experience and efficiency. A true collaborator able to build strong relationships and consensus across multiple levels of an organization while influencing and driving delivery to and from senior leaders.

A minimum of 5 years' experience in project/program management, client service, investor relations and/or operationsConfidence in written communication skills with outstanding attention to detail and organization.Possess strong Microsoft Outlook, Excel, Word, PowerPoint and Adobe skills

The Team

A key part of the overall execution of the digital assets' business at Fidelity, the Business Execution and Controls team supports a range of functions and initiatives collaborating deeply with Fidelity Digital Assets’ sales, service, operations, technology, risk, product and legal teams. Fidelity Digital Assets is an exciting and fast-growing business unit that is passionate about bringing emerging concepts to life in the digital asset arena and delivering those solutions to Fidelity clients and prospects.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.