You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Colleague Experience Group (CEG), formerly known as Human Resources, seeks to provide a great colleague experience every day. The Global Talent Acquisition function is going through a strategic recruitment transformation, deploying robotics & process automation tools and modernizing recruitment infrastructure to focus on talent priorities and improve end-to-end process experience.

Global Talent Acquisition Team (GTA) is looking for a Senior Manager, Talent Acquisition to join our team and lead the hiring  for Canada Market.  This position will utilize your previous experience in leadership and recruiting to directly lead a professional recruitment team and empower them to elevate results to the next level. Being close to the marketplace through benchmarking and networking, you will analyze both recruitment and business trends allowing you to make recommendations on staffing processes, building talent pipelines and sourcing prospects that result in finding and engaging top talent. You will build strong partnerships with business leaders and provide a proactive approach recruiting in key areas of our business by driving top diverse talent into hires.

Responsibilities:

• Manage full range of business services that span day to day recruitment activities to participation in longer range strategic initiatives, such as organizational change, department staff planning and process improvement

• Develop scalable recruitment strategies for high volume/class hiring that align to annual business goals or specific critical initiatives

• Own business leader relationships to ensure a positive candidate and hiring leader experience

• Manage stakeholder relationships, drive the recruitment processes including talent branding, sourcing strategies, selection process, candidate experience, data management etc.

• Lead a team of recruiters and provide direction on strategies and methodologies

• Understand hiring leaders’ needs and ensure the team is efficiently presenting high quality diverse talent slates and deliver value by creating the right solutions

• Create proactive talent pipeline for critical upcoming positions

• Keep abreast of strategic objectives; create measurable recruitment strategies as need arises

• Analyze team performance to identify trends (i.e. survey results, results of strategies, etc.)

• Ensure ATS information is up to date and aligned with regional regulations

• Act as a recruiting SME to prioritize both local and global needs

• Develop and drive extraordinary recruitment brand, marketing and social media strategy for the region in partnership with in-house functional specialists

• Collaborate with the business to help ensure real-time communication on recruiting activity, as well as any challenges or issues needing attention

Qualifications:

• A minimum of six years of functional recruiting experience

• Bachelor's degree from an accredited college/university or equivalent work experience

• Demonstrated track record of success in developing and implementing successful and creative recruitment strategies

• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

• Experience in new world recruitment tools, technologies, and platforms to improve process efficiencies

• Outstanding assessment and interviewing skills with strong command of assessment and selection methodologies, instruments, and processes

• In-depth knowledge of the recruiting landscape with ability to produce external trends, market intelligence and industry insights

• Established experience in leading large teams to ensure successful recruitment results for end-to-end recruiting activities

• Experience with data analytics and pulling reports from dashboards

• Demonstrated ability to listen, understand, convey, and relate ideas, concepts, and issues clearly and confidently through all channels while having an awareness of environmental cues

• Ability to build and sustain trust while leveraging partnerships at all levels

• Adherence to proactive communication with stakeholders

• Ability to conduct presentations to senior stakeholders with varying numbers

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”).   If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.