We’re looking for a Senior Manager, Testing CoE to join our Integrated Compliance Services team at MBPS. In this role, you are responsible on leading and managing the compliance testing and monitoring of end-to-end compliance testing lifecycle, including planning, execution, reporting, and issue remediation across all lines of covered business areas. The role ensures that the organization complies with applicable insurance laws, regulations, and internal policies, and plays a key role in identifying and mitigating regulatory risks through a robust testing framework.

Position Responsibilities:

Leadership & Strategy

Lead and manage the compliance testing team in providing strategic direction, setting clear goals, coaching, performance evaluation and performance management.

Supports the director and management team in the execution of the plans, visions and initiatives aligning with the company strategies.

Assists in preparing report and presentations for senior leadership and business stakeholders

Testing & Monitoring

Develop and maintain an annual compliance testing plan aligned with internal guideline, local regulatory expectations and enterprise risk assessments.

Execute testing engagements, including planning, documentation, and reporting.

Ensure testing activities are well-documented; records are accurately safe kept and aligned with industry best practices.

Ensure timely identification, escalation, and resolution of compliance issues.

Ensure strict adherence to established timelines

Monitor changes in insurance regulations and adjust testing strategies accordingly.

Promote innovation in testing approaches, including the use of data analytics and automation tools.

Reporting & Issue Management

Prepare detailed reports on testing results, root cause analysis, and remediation recommendations.

Track and validate corrective actions to ensure timely resolution of compliance issues.

Present findings and trends to senior management, internal audit, and regulatory bodies as needed.

Required Qualifications:

5 years of strong experience in Compliance Testing or Audit (External or Internal), with a focus on AML-ATF, Privacy, distribution compliance, and related themes, along with 3 years of cumulative leadership experience.

Bachelor’s degree, preferably related to Banking, Finance, Insurance, Accounting or related course.

Preferred Qualifications:

Certified Public Accountant (CPA), Certified Internal Auditor (CIA), or Certified Anti-Money Laundering Specialist (CAMS) designation is a plus.

Ability to lead and manage team members and foster staff development

Excellent written and verbal communication skills in negotiating, influencing, and relationship building skills.

Excellent analytical and problem-solving skills

Strong ethical compass and disciplined

Ability to work independently and collaboratively with all levels of management in the organization.

Ability to facilitate decision making across groups in the company.

Ability to set priorities, managing overlapping timelines and competing demands

Comprehensive knowledge of the financial services industry with an advanced understanding of the Company’s businesses

Advanced understanding of the regulatory environment in which the Company operates and a strong understanding of key compliance requirements applicable to the business.

Ability to represent business internally within the company and externally outside of the company (e.g. regulators, industry peers)

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement