Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know our Team:

This role will be primarily focusing on the intricate backend services for driver partners along with aspects of merchant vendor management. We are a team that: 

Celebrates strong collaboration and support and mutual respect. 

Is passionate about creating and ensuring value for our driver and merchant partners. 

Strives to do excellent and meaningful work with the clarity of thought, creativity and effective execution. 

Helps influence the overall operations efficiency of the company, especially involving that of our driver and merchant partners. 

Get to know the Role:

As Senior Manager, Vendor Management, you will lead our efforts to drive operational excellence through strategic outsourcing and vendor partnerships. Your role will focus on enhancing performance, optimizing costs, and ensuring the quality of services received from third-party vendors and business process outsourcing partners. You will play a critical role in shaping our outsourcing strategy, managing our vendor portfolio, and ensuring that our partnerships align with our business goals and values.

The day-to-day activities:

Strategic Leadership and Oversight: Develop and implement a comprehensive outsourcing and vendor management strategy that supports the organization's objectives. Oversee all aspects of our BPO and vendor relationships, including selection, negotiation, performance monitoring, and relationship management.

Performance Management: Establish performance metrics and service level agreements (SLAs) to ensure vendors meet or exceed expectations. Conduct regular performance reviews and implement improvement plans as necessary.

Risk Management: Identify potential risks associated with outsourcing and vendor partnerships. Develop and implement risk mitigation strategies to protect the organization's interests.

Cost Optimization: Drive cost-efficiency initiatives through effective negotiation, contract management, and ongoing vendor evaluation. Ensure that outsourcing arrangements deliver value and support the organization's financial goals.

Collaboration and Communication: Work closely with internal stakeholders to understand their needs and ensure vendor services align with these requirements. Foster strong relationships with vendors and act as the primary point of contact for all vendor management issues.

Compliance and Quality Assurance: Ensure all vendor partnerships comply with legal, regulatory, and organizational standards. Oversee quality assurance processes to maintain high service standards.

Innovation and Continuous Improvement: Identify and leverage opportunities for innovation and process improvement within vendor services. Stay abreast of industry trends and advancements to maintain a competitive edge.

Qualifications

Bachelor’s degree in Business Administration, Supply Chain Management, or related field. Master’s degree preferred.

10+ years of experience in vendor management, procurement, or outsourcing, with at least 5 years in a leadership role.

Proven track record of developing and executing outsourcing strategies that have delivered significant value to an organization.

Strong negotiation skills and experience managing contracts and SLAs with vendors.

Excellent communication and interpersonal skills, with the ability to manage and influence stakeholders at all levels.

Deep understanding of risk management principles and practices related to vendor management.

Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.