Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of [Senior Manager], [People Leadership]

In this role, you will be a part of the core sourcing team and drive different channels for timely delivery. Need to understand every requirement from business as it comes in and drive sourcing in the right direction.

Responsibilities

Manage 700 FTEs across different line of businesses 

Manage a team of 3-5 supervisors 

Monitors and manages activities to support service level agreements for Genpact Philippines 

Maintains daily connect with clients and stakeholders 

Conducts root cause analysis of SLA deviations, action plan development and resolution 

Administers entitlement planning and scheduling 

Produces and analyzes daily efficiency reports 

Publish reports required by stakeholders 

Attends centralized or site management meeting, as required 

Supports process improvements, Lean/Six Sigma projects 

Other assigned tasks as required by the business 

Forecast required Head Count for incoming business (Staffing requirement and forecasting) 

Qualifications we seek in you

Minimum Qualifications / Skills

College Graduate / with equivalent experience 

Relevant experience required in WFM Manager 

Excellent comm. skills – Verbal Written 

Good Excel/Presentation skills 

Good people connect with outstanding PR skills 

Preferred Qualifications/ Skills

Relevant experience required in RTA Manager 

Understanding on sourcing market / competition 

Eye for detail and quick response time 

Ability to drive compliance process adherence 

Why join Genpact? 

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

Make an impact – Drive change for global enterprises and solve business challenges that matter 

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day 

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.