Responsibilities: + Manage medium-to-large scale feasibility studies, impact analysis, and project implementation in Life Operations + Lead the business process review across Life Operations and drive the implementation by streamlining or re-engineering workflows, evaluating existing processes, and researching and recommending new systems/workflow processes to optimize efficiencies + Continuous improvement and customer centricity; identify areas of opportunity through analysis and develop recommendations for improvement + Liaise with subject matter experts from various business units + Coordinate and facilitate post implementation project reviews as required + Other duties as assigned **Job Requirements:** + Bachelor's Degree, preferably in a business-related field. + At least 10 years of experience in the insurance industry. + Excellent verbal and written communication, presentation, documentation and facilitation skills, ability to document processes/concepts in an organized, understandable, and clear format + Experience in Underwriting project is a plus. + Decisive, with the ability to work independently and demonstrated capability to prioritize and manage time effectively in a multi-tasking environment. + Ability to maintain and build relationships with distribution and internal parties. + Strong communication and presentation skills. + Ability to think ‘big picture’ and ‘outside the box’ to determine and implement creative solutions + Ability to adjust to shifting priorities, demands and timelines through analytical and problem-solving capabilities + Ability to translate issues and problems into effective business solutions + A solid understanding of project management methodology + Critical assessment of existing processes and procedural documentation for opportunities for continuous improvement **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . **Working Arrangement** Hybrid