Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge,digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager - Black Belt

A Black Belt in Genpact is responsible for delivering tangible benefits and reducing costs by improving business processes, solving problems, and inspiring change within the organization. Black Belts ensure alignment of Quality initiatives with the company’s strategic initiatives and help implement a culture of continuous improvement through "leading by example" and facilitating the delivery of business impact/results.

Responsibilities

• Providing Team Leadership in the application of Lean Six Sigma tools and Process Excellence methodology;

• Work closely with Operation and Functional Teams to identify process monetizable opportunities, process bottlenecks to drive stabilization, conduct root cause analysis and implement process improvements across the business or organization;

• Initiating and leading projects that improve end-to-end processes; Setting, validating and auditing measurement systems to deliver business impact;

• Building Process Excellence culture in the team; Driving productivity and process improvement projects aligned with business initiatives;

• Supporting Transition teams in volume analysis, metric base lining and target setting for new processes;

• Driving Standardization and Global Best Practices within the organization;

• Conducting Quality Awareness Trainings within the organization;

• Coaching Mentoring Green Belts and Project teams to fulfill certification requirements, quality, and process improvement objectives;

• Conceptualizing and completing Black Belt [BB] projects aimed at driving End-to-End business impact to processes;

• Fulfilling the requirements and Achieve BB Certification within 18-24 months;

• Drive project management to deliver Digital deployments

Qualifications we seek in you

Minimum qualifications

Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] – Application Execution;

Green Belt certification; Analytics Skills

Black Belt/ Lean/ any other Quality Certification would be a plus;

Excellent Communication

Preferred qualifications

Self-motivated with ability to work both independently and as part of a team;

Organized person with attention to details, able to work simultaneously on different tasks;

Excellent analytical skills;

Ability to handle clients on a one-on-one basis, via e-mails and calls;

Excellent communication skills at all levels of Genpact and customer organizations;

Excellent interpersonal, facilitation and presentation skills;

Incredibly good problem-solving abilities and innovative approach upon;

Particularly good change management abilities;

Energetic personality with a positive, enthusiastic attitude;

Ability to work and act independently.

Coaching skills – the individual should be able to be coaching and organizing less experienced or new team members

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.