What You'll Do We are looking for a visionary Head of Business Technology India to lead the strategic development of technology programs. You will demand a leader with a ability to build, mentor, and scale teams in India while establishing a global support desk and overseeing development teams. You will improve innovation, increase operational efficiency, and ensure understanding of global our goals. In addition to being and advocate of best practices, this opportunity requires in-depth understanding of functional and technical aspects of business process, integration methodologies, security architecture and reporting constructs in all areas including the architecture of Salesforce (CRM, Service Cloud, CPQ), Gainsight and enterprise customer support chat platforms. You will report to VP, Business Technology. What Your Responsibilities Will Be · You will build, lead, and mentor technology teams (Development, Admins, Service Desk) in India. · Foster a culture of collaboration, innovation and learning. · Design and implement a 24/7 global technical support desk to enhance customer service delivery. · Oversee software development teams, ensuring agile practices and project delivery. · Architect and deploy enterprise solutions (SFDC, CRM platforms, customer support systems) to improve operations. · Manage digital transformation plans aligned with organizational goals. · Ensure appropriate development, configuration and testing and support of system functionality for: o Quote to Cash - Salesforce CPQ, Dell Boomi, Salesforce Billing o Lead to Sale - Salesforce CRM, other middleware (ZoomInfo, LeanData, LinkedIn Sales Navigator) o Onboarding to Renewal - Salesforce Service Cloud, Gainsight, Drift Chatbot, Salesforce Communities. · Partner with global leadership to align India operations with international standards. · Manage vendor relationships and negotiate contracts for cost-effective technology solutions. · Identify automation opportunities to improve system performance and user experience. · Establish Goals to measure team productivity and service quality. · Collaborate with and manage agreements for Service providers. Negotiate the best agreement for Avalara and our customers. What You'll Need to be Successful · Experience in solution design and enterprise architecture with experience leading technology transformation, automation and scaling strategies at enterprise companies · 15+ years in technology leadership roles, including hands-on experience with SFDC, CRM platforms (e.g., Salesforce, HubSpot), and customer support systems (e.g., Zendesk, Freshdesk). · Experience building 50+ member teams and managing global support operations. · Experience in solution design and enterprise architecture with experience leading technology transformation, automation and scaling strategies at enterprise companies · Proficiency in cloud platforms and DevOps practices. · Grasp of ITIL frameworks and SaaS product lifecycle management. Solid grasp in an Agile development environment with engineering principles. · Experience with data and creating systems that meet security and compliance requirements. Experience with SOX, PCI, SOC2, and IT audit controls of a public company. · Degree in Computer Science, Computer Engineering, Information Systems or other related field. Certifications in SFDC, ITIL or PMP/PgMP. #LI-Onsite How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.