ID de la solicitud: 218588

Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño.

Purpose
Leads the Merchant Acquiring product across Caribbean and Central America, ensuring business strategies, initiatives and business targets are achieved / delivered in compliance with governing regulations, internal policies and procedures, and ensuring that the defined CCA strategy is followed by all different business / operating areas on all geographies.

Accountabilities
• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge;
• Key metrics for the role: coverage in number of merchants, sales volumes, Non-Interest Revenues, Internal Control evaluations and alliances in the markets to foster growth;
• Responsible for maintaining the product’s competitiveness, anticipating the competition to ensure sustainable growth, achieving fair market share and business line profit;
• Implement improvement initiatives based on performance data and industry best practices.
• Establish and monitor key performance indicators to measure the success of merchants lifecycle and product strategies.
• Oversees the merchant lifecycle end-to-end, from prospecting to recovery of relationships, ensuring a maximizing activity and value of merchants, developing and executing strategies to enhance the merchant's business operations.
• This role involves close collaboration with cross-functional teams to implement lifecycle initiatives that align with organizational goals and merchant expectations, while also maintaining compliance with industry regulations and standards.
• Support the Director on the key strategic plays to build key capabilities, leveraging BNS market positioning, digital solutions and analytics through all geographies;
• Ensure a high level of collaborative communication among geographies, improving access to resources, skills and technologies across the region in order to fast-track strategic plays and change;
• Utilizes Power BI Services/Server and other sources to deliver timely analysis and interactive reporting to address specific inquiries.
• Builds effective relationships with relevant stakeholders and internal network of business partners to achieve quantifiable and measurable improvements
• Builds effective relationships with relevant stakeholders and internal network of business partners to achieve quantifiable and measurable improvements. Effectively communicates business insights to stakeholders and provides training to drive report adoption.
• Understanding the existing products/services/platforms and potential products/services/platforms using existing/new capabilities and working together with the sales team, as well as external and internal partners;
• Provide strategic and product support on implementing analytics tools for performance improvement, portfolio internal control activities, profit planning activities and other commercial efforts;
• Deliver synergies with other business lines and segments to provide enhanced functionality and differentiate Scotiabank products (e.g. Credit and Debit Cards, P2P Payments, E-commerce, B2B, added value services, etc...) as well as deliver to customers an enhanced payments experience;
• Provide support to extend existing merchant relationships for synergies with Card issuing or other business lines to foster growth and increase value added to our merchant customers and other products;
• Align with local needs and/or local proprietary functionality required by local switches, governments, regulators, etc.
• Assist in the development of business cases and supporting presentations for identified opportunities, that support the growth and maintenance of the business.
• Ensure the achievement of key financial, operational and internal control goals for all geographies.
• Supporting from a product management perspective the development and implementation of new products and policies from a data perspective, product enhancements and features through in-house developments of functionalities or alliances with third parties specialized vendors;
• Proactively identifying business growth opportunities through commercial initiatives, process enhancements, regional or country-wide alliances and other mechanisms;
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions;
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk;
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Skills
• University degree in engineering, economics, business or related fields
• 5+ years of practical experience in business intelligence and data analytics is required
• Strong understanding of Payments industry
• Specific bank and/or payment industry demonstrable experience
• Merchant acquiring experience is an asset
• Demonstrable experience in Product Management
• Good written & oral communication skills are required to deliver strong business focused plans, presentations, and the negotiation of deals
• Ability to work effectively within a cross-functional team environment
• Results oriented and innovative in identifying and pursuing opportunities to leverage capabilities to increase revenues, decrease costs and mitigate risks
• Bilingual (English/Spanish; written and spoken) 

Ubicación(s):  República Dominicana : Distrito Nacional : Santo Domingo

Dirección de trabajo: Av. 27 de Febrero, esq. Winston Churchill 

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

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